•Ensure all customers receive prompt and friendly service, addressing complaints or issues to maintain high satisfaction levels.•Conduct regular team meetings to communicate goals, and provide training and feedback.•Handled cash management responsibilities, analyzed sales data, and capitalized on revenue growth opportunities.•Oversee inventory management by ordering supplies and maintaining optimal stock levels to prevent shortages and overstock.•Implement customer feedback to improve service quality and enhance customer experience. •Awarded Iron Man Award for punctuality and service

•Executed financial transactions, meticulously prepared loan renewal documentation, and actively participated in debt recovery efforts, reducing bad debt.•Advocated for financial products and delivered comprehensive guidance on digital banking services through email and phone consultations, effectively routing clients to the appropriate departments, and contributing to the expansion of the client portfolio of the bank.•Maintained client confidentiality and privacy following banking regulations and ethical standards. Reported suspicious transactions to the Compliance Department, adhering to AML and banking policies.•Administered processing of purchase orders/requests for office supplies, services, courier services, etc, payment of associated invoices, and recording of timesheets for contract staff.•Provided meeting support for various meetings for the organization and coordinated the calendar.•Prepared and assisted in preparing documents, presentations, and reports, and distribute to the appropriate parties per established standards.•Liaised with Department staff, other Departments, and external organizations concerning matters regarding assigned work.•Assisted and prepared the department's administrative budget, estimates as required for the department, and monitored expenditures.

Responsible for Customer Service Department. Helped customers with overall banking needs and products and collaborate with other departments to generate business with existing, new, and potential future customers.