Rajesh Thakur Email & Phone Number

Singapore

Improve Productivity, Operation Efficiency and cost of operations through various initiatives like optimizing tools, smart working, outsourcing, going paperless...

Mumbai, Maharashtra, India

Working for Corporate IT Projects.Managing Projects related to implementation and support of ERP, CRM and Financial Management System. Current focus is on GST implementation, Dynamics CRM 365 upgrade and evaluating Vendors to develop CSR maintainence software.Coordinating with Business Users and IT Vendors to effectively manage Incidents and Change Request.

Mumbai Area, India

Focused to bring value by improving efficiency and effectiveness in business operations, customer management and product innovation that is properly aligned with the company's mission of serving and retaining customer support.Scope of Work Redefine business processDefine process and system gapsMeasure process, people and product performanceAnalyze and.

Mumbai Area, India

• Freight Systems is a multinational company and has various divisions which support end to end solution in logistics, clearance, warehousing and removals. The company also has a software development division and Back.
• Streamlining of Back office process by setting SLA, KRA, Online training through Epiplex
• Closing on Third Party Agreements and Transition of Export, Import and Accounting process for Back Office
• Setting Process for Change Control Board to manage Change Request on software development
• Training Super Users to manage Incident of software related issue through Ticketing System
• Managing Software support as an account focal for NewAge Software Customers

Pune, Maharashtra, India

Mumbai Area, India

Back Office Establishment- Proposed Business Case for Setting up Backoffice activities PAN India.- Got management approval for transition of Import and Export Documentation and Invoicing, PAN India Sailing Schedule and Content Management- Prepared AS IS and TO BE process workflows and engaged concern team and management for recommendations and final.

- ERP Implementation, Training and Support in PAN India- eCommerce Presentation to Customers and Setting up Webdesk Support- EDI Integration with WWA members- MIS Reports on Performance monitoring, Exception Handling and Evaluating Sales efficiency. - Financial Reports- Project work on ERP Integration with INTRAA- Managing Hardware and Networking related.

Pune Area, India

- Preparing Handover Acceptance Testing for Development Project Team to test the deliverables on Requirements by TCS- Setup and Transition of Siebel CRM Level 1 Global Support Desk - Selling Decentralised Tools used for effective exceptional handling (MIDAS and VMC) to Global Areas like SEA, GCA, NAM, LAM, USA- Selling the concept of CustomerContactCenter.

Pune Area, India

- Contributed on eCommerce Deliverables during Requirement Gathering, Business Acceptance Testing, Post Implementation Review and User Query Support.- eCommerce Level 1 Europe Support Desk transition- Training and Set up of Level 1 Hyperion Business Support Desk

Mumbai, Maharashtra, India

• Managed Hamburg Sud Line Product & Services and involved in campaigning product and services in potential market
• Played a key role in retaining key clients, and business development for new product and services.
• Analyzed market trend for FCL Export Shipments to Europe, Mediterranean, CIS, Africa, South America destinations
• Reviewed monthly sales budget targets with Sales Team and reported sales performance to management.

- Managed UASC Line Product & Services and involved in campaigning product and services in potential market- Played a key role in retaining key clients, and business development for new product and services.- Analyzed market trend for FCL and LCL Export Shipments to Gulf and Mediterranean destinations and also handled ODC shipments- Achieved sales budget.

Mumbai, Maharashtra, India

Execution of task at BL Counter, Documentation and Customer Service for Liner Activities