Rajesh Thakur Email & Phone Number

Singapore

Improve Productivity, Operation Efficiency and cost of operations through various initiatives like optimizing tools, smart working, outsourcing, going paperless...

Mumbai, Maharashtra, India

Working for Corporate IT Projects.Managing Projects related to implementation and support of ERP, CRM and Financial Management System. Current focus is on GST implementation, Dynamics CRM 365 upgrade and evaluating Vendors to develop CSR maintainence software.Coordinating with Business Users and IT Vendors to effectively manage Incidents and Change Request within the Project Scope. Managing transition and support activity of Application Master Management and Legal compliance as mandated by IFC.Projects managed for all the business verticals of All cargo (i.e. NVOCC, CFS, Equipment, Projects) and Avvashya group (Freight Forwarding, Clearance, Contract Logistics and Warehousing).Major Milestone acheived is listed1. PAN India Implementation and support of Logisys Software for Hindustan Cargo (Freight forwarding and Clearance)2. Delivery of Change Request related to CRM3. Transition of Financial entry from legacy system to Logisys for CCI,AGL Warehousing and Named Account 4. Centralisation of Master related GL mapping

Mumbai Area, India

Focused to bring value by improving efficiency and effectiveness in business operations, customer management and product innovation that is properly aligned with the company's mission of serving and retaining customer support.Scope of Work Redefine business processDefine process and system gapsMeasure process, people and product performanceAnalyze and communicate improvement areaTrain and Implement new changesControl performance through KPI measurements

Mumbai Area, India

Freight Systems is a multinational company and has various divisions which support end to end solution in logistics, clearance, warehousing and removals. The company also has a software development division and Back Office Processing Center, "NewAge Software and Solutions". This division is into extensive selling of their software and Back Office solutions to Freight Forwarding, NVO and CHA industry globally.The role of transformation demands results in transforming people and process in order to improve organization’s financial growth and continued customer support.Below are the transformation work currently managed:• Streamlining of Back office process by setting SLA, KRA, Online training through Epiplex• Closing on Third Party Agreements and Transition of Export, Import and Accounting process for Back Office• Setting Process for Change Control Board to manage Change Request on software development• Training Super Users to manage Incident of software related issue through Ticketing System• Managing Software support as an account focal for NewAge Software Customers • Managing Transition project for Front and Back office globally• Ecommerce Project like Global Sailing Schedule, Online release of shipping documents• Identifying process gaps and improving process turnaround time.• Third Party EDI integration in XML• Integration of IATA Cargo XML project

Pune, Maharashtra, India

Mumbai Area, India

Back Office Establishment- Proposed Business Case for Setting up Backoffice activities PAN India.- Got management approval for transition of Import and Export Documentation and Invoicing, PAN India Sailing Schedule and Content Management- Prepared AS IS and TO BE process workflows and engaged concern team and management for recommendations and final approval- Documented Service Level Agreement aligned to customer commitment and discussed the OLA (Operation Level Agreement) with appointed Backoffice Process Owners- Proposed Revenue Model and required capacity to manage current and future anticipated volumes.- Got management approval on planned capacity and coordinated with HR and respective process owners for recruitment and selection process.- Defined Job Roles and Description basis defined KRA (Key Result Area) of each profile by engaging HR to start the recruitment process- Defined communication matrix between front and backoffice to ensure smooth operations considering business critical communications- Prepared Implementation plan and engaged all the stakeholders to explain their roles in meeting each milestones.- Trained end user on the process, KRA and how to achive the OLA (Operation Level Agreement) in order to meet the SLA (Service Level Agreement) with Front Office.- Defined MIS Reports to track, control and report performance as per the agreed SLA- Import Documentation, Content Management and Sailing Schedule Update has been implemented successfully. eCommerce Implementation- Prepared the BRS (Business Requirement Specification) for Online BL Release through eCommerce channel.- Successfully Tested the Online BL Release- Prepared SOP (Standard Operating Procedure ) for internal user and trained nominated users to enable and handle customer request - Demonstrated Online BL features and requirement to Pilot Customers for feedback and improvement- Currently working to improvise and roll the feature to customers

- ERP Implementation, Training and Support in PAN India- eCommerce Presentation to Customers and Setting up Webdesk Support- EDI Integration with WWA members- MIS Reports on Performance monitoring, Exception Handling and Evaluating Sales efficiency. - Financial Reports- Project work on ERP Integration with INTRAA- Managing Hardware and Networking related requirements

Pune Area, India

- Preparing Handover Acceptance Testing for Development Project Team to test the deliverables on Requirements by TCS- Setup and Transition of Siebel CRM Level 1 Global Support Desk - Selling Decentralised Tools used for effective exceptional handling (MIDAS and VMC) to Global Areas like SEA, GCA, NAM, LAM, USA- Selling the concept of CustomerContactCenter built on IPCC/Telephony to Global Areas

Pune Area, India

- Contributed on eCommerce Deliverables during Requirement Gathering, Business Acceptance Testing, Post Implementation Review and User Query Support.- eCommerce Level 1 Europe Support Desk transition- Training and Set up of Level 1 Hyperion Business Support Desk

Mumbai, Maharashtra, India

• Managed Hamburg Sud Line Product & Services and involved in campaigning product and services in potential market• Played a key role in retaining key clients, and business development for new product and services.• Analyzed market trend for FCL Export Shipments to Europe, Mediterranean, CIS, Africa, South America destinations • Reviewed monthly sales budget targets with Sales Team and reported sales performance to management.

- Managed UASC Line Product & Services and involved in campaigning product and services in potential market- Played a key role in retaining key clients, and business development for new product and services.- Analyzed market trend for FCL and LCL Export Shipments to Gulf and Mediterranean destinations and also handled ODC shipments- Achieved sales budget targets and contributed to branch budget performance.- Setup Branch Office in Jodhpur for Forwarding and Logistics division

Mumbai, Maharashtra, India

Execution of task at BL Counter, Documentation and Customer Service for Liner Activities