As an experienced Application Support Analyst, I provide technical support and ensure the smooth operation of critical business applications. I excel in troubleshooting, incident management, and problem resolution, ensuring minimal disruption to users and quick recovery from any issues. With a strong background in SQL, Java, and ITSM tools like ServiceNow and Remedy, I investigate, diagnose, and resolve complex application issues.Also, collaborated with cross-functional teams to address… Show more As an experienced Application Support Analyst, I provide technical support and ensure the smooth operation of critical business applications. I excel in troubleshooting, incident management, and problem resolution, ensuring minimal disruption to users and quick recovery from any issues. With a strong background in SQL, Java, and ITSM tools like ServiceNow and Remedy, I investigate, diagnose, and resolve complex application issues.Also, collaborated with cross-functional teams to address root causes, manage escalations, and implement improvements. My focus is on maintaining high system availability, meeting SLAs, and providing a seamless user experience while supporting continuous business operations. Show less

As a dedicated UAT Analyst, I specialized in ensuring that software solutions meet business requirements and function seamlessly for end users. With a keen eye for detail and a strong understanding of both functional and non-functional testing, I collaborate closely with development, business, and QA teams to design and execute comprehensive test plans. I excel in identifying issues, managing test cases, and validating system functionality while adhering to project timelines. My goal is to… Show more As a dedicated UAT Analyst, I specialized in ensuring that software solutions meet business requirements and function seamlessly for end users. With a keen eye for detail and a strong understanding of both functional and non-functional testing, I collaborate closely with development, business, and QA teams to design and execute comprehensive test plans. I excel in identifying issues, managing test cases, and validating system functionality while adhering to project timelines. My goal is to enhance user satisfaction and deliver high-quality, defect-free software by bridging the gap between business needs and technical execution Show less

Actively contributed to the development and maintenance of software solutions. I enjoy working with cross-functional teams, applying problem-solving skills, and learning new technologies to deliver high-quality code. I am experienced in front-end and back-end development, familiar with Agile methodologies, and driven by a continuous desire to improve my technical skills and contribute to impact full projects.