Research, Refine & Formulate the curriculum to be followed in Mental Arithmetic as per Country Standards aimed at building math skill 2 grades aboveConceptualize, Define & Execute the operational plan for US & Europe MarketsEstablish network of teachers to cater to the growing need for Math excellence in Speed & AgilityFormulation and implementation of key initiatives on student acquisition Financial & Operational Responsibilities for success of Proof of conceptACHIEVEMENTSDelivered Month on Month net positive revenue from Day 1Successfully launched the proof of concept & User test cases in US & India

Change management: Drive integration, synergies and best practices as one GBAM organizationStrategy & Execution: Play a pivotal role in formulating and implementation of key initiatives – RPA, Digitization, Shared ops, process re-engineering, establishing Center of ExcellenceFinancial: Budgeting, forecasting, expense management, variance, course corrections, live dashboardsContinuous Improvements: Work closely with OPEX design teams to execute on the ideas prioritised for IndiaBusiness Insights: Provide analytical insights by managing BI & Reporting teamsRisk & Controls: Formulate and implement proactive risk strategies across IndiaResource management: Location strategy, migrations, end to end implementation, trainingGlobal Stakeholder Management: Pivotal role in influencing business cost, operational efficiency and global initiatives

Sales Creating and implementing marketing strategy & plan for products and services Deliver Customer Market Share and Revenue Market Share for the zone through prepaid and post base verticals across government/SME/retail/ Enterprise customer baseEvaluating channel management strategies for expansion and retention of partners & distributors across verticals –Distribution, Retail, SME, Modern trade, DSAs and Super call centersSupervising trade management, network, visibility and merchandise deployment across channels , marketing spends and control in the assigned territory Driving EBITA through constant focus on revenue enhancement & Bad debts reduction Handle credit and collections for the retail and SME verticals Foster environment where associate and employee satisfaction is paramount and feedback addressed in proactive and inclusive mannerCustomer Service Drive initiatives to deliver Customer Experience Excellence (CXX) that differentiates Vodafone from competitors and build internal capabilities to sustain and improve through NPS/ Onboarding and rigorous drive of service excellence Drive technology improvements in partnership with the IT team for delivering superior customer service Vs competitionBuild frontline capability to provide differentiated customer experience – special focus on MI, customer obsession behavior/skills and selling skills/Focused group discussionsDrive customer metrics of TAT, CSAT,TSAT, Net promoter scores, first time right aggressively across partners

Managed 17 branches with team size of 350 people plus Responsible for Customer Acquisition, Direct Sales, Revenue MaximisationResponsible for retaining & enhancing top existing relationships across the product matrix through Retail & Enterprise AccountsResponsible for delivering overall branch financials including Revenue, Balance Sheet growth (CASA / TD ) and ensuring branch profitabilityRecruit, train coach mentor and develop leaders for the future

Set up the investments vertical for South – MF, Broking, Alt investments & Gold Revamped products, process and projects with focus on customer first agenda Key tie ups with AMCs on products, brokerage, processes and laid down standard operating procedures for different verticalsResponsible for AUM acquisition and advisory planning for south across products lines – Fixed Deposits/Alternate Investments/ MF/Gold /Structured Products based on risk profile

Recruit and lead a team of 20 VGPB RMs to build and manage ANR growth through NTB acquisitionsEnsure EBIT delivery at the unit level. Delivery on key vectors of P& LEnsure lead flow into the acquisition team through demands on the Central Product/Marketing Unit as well as initiate local activities at the branch levelEnsure adherence of RBI Banking regulations such as the KYC policy, CAAML

Involved in channel management, key account relationship with private banks

Involved in research and fundamental analysis of financial market Analysis of corporate action and support to the trading groups in US,Europe, Tokyo officesPioneered the financial website and won the best contribution award for the same

Campus recruitment / onboarding and career life cycle management of new inductees

Campus counselling and sales for coaching enrollment through talks and camps