“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel” - Maya Angelou.These words are the driving force, not only in how I view Customer Experience, but also in my day-to-day life. People need validation and acknowledgement, however small it may be. I want people to feel like they matter, their success matters! I have immense drive, passion and a firm belief that I am successful when I help others succeed. I have several years of leadership, training & coaching experience. I've been privileged enough to have the opportunity to work in various organizations from Contact Centers to Aerospace!I love to learn...it never stops. I am a voracious reader and I teach piano, but miles to go before I sleep...