Rajesh Balasubramaniyan Email & Phone Number

Bengaluru, KA, IN

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Bengaluru, Karnataka

Abu Dhabi

• Branding
• Primary point of contact for internal and external communications.
• Managing Client Accounts (Account Management)
• Getting Client requirements and translating them to briefs for the creative team
• Developing strategic plans and recommendations for the brand.
• Developing content briefs for content development teams and inspiring solutions.

Abu Dhabi, United Arab Emirates

• Developing and maintaining overall content strategy and standards for voice and tone for digital programs.
• Establishing processes to, manage and execute on-going content projects with established templates and editorial calendars.
• Producing high-quality short, medium and long-form copy that incorporates best practices for digital use.
• Partnering with the design team to create interplay between textual and visual elements.
• Collaborating with the internal team and actively participating in project briefings.
• Tracking and monitoring performance for all digital content projects. Providing direct feedback/analytics with the goal to improve response/revenue.

Abu Dhabi, United Arab Emirates

• The role includes overseeing the strategy, budgeting and planning of Content Management and Social Media Management.
• Writing trending and engaging articles on the blog, newsletters and e-magazine.
• Writing attractive company portfolios, proposals, tag lines, slogans, online banners, e-mail promos, text ads, website landing pages and all related content keeping the organization’s USP in mind.
• Managing a team of freelance writers and review and edit articles sent by them to suit the business’ needs better.
• Writing, and editing website content for clarity, grammar, spelling, brand/voice consistency and style.
• Communicating with clients to help coordinate on Social Media and AdWords campaigns.

Bangalore, India

• Understanding client requirements and providing them product and technical consultations accordingly.
• Analyze and verify customer environment and involve Zyme-internal test center while customizing our products to meet customer requirements and during after-sales support.
• Escalation management for clients and company’s support teams.
• Being single point of contact for all critical issues that arises during testing or during support.
• Work closely with the Business Intelligence Team and Quality Analysts team to test Zyme products on successive releases to ensure that we get first hand product knowledge as well as ensuring that our products are.
• Effectively communicate and keep all internal and external stake holders sufficiently informed on a regular and as needed basis.

Bangalore, India

• Handling High Revenue Generating Merchant Accounts (HGMS customers), escalate issues on priority basis to the Engineering team.
• Provide product feedback to the Development and Marketing team for product enhancement.
• Support Merchants manage their e-Commerce stores from building to customization, configuring payment methods, shipping options and inventory & order management, help increase their revenue through online campaigns, etc.
• Cross-Sell/Up-Sell of products which improve sales/revenue targets and enhancing customer experience. Assisting customers to improve their search engine ranking through SEO (On Page, Off Page optimization, Keyword.
• Handling Technical escalation tickets filed by frontline support within business and assisting in managing team on support calls, emails and floor walking.
• Acted as interim trainer and managed training projects for Yahoo! Small Business.

Bangalore, India

• Act as first point of contact (Service Desk) for BP Global users using applications under our support tree.
• Underwent training On-Shore (Aberdeen, United Kingdom) and managed the migration of the Support Desk project to India.
• Troubleshooting any reported problems on Windows and Linux.
• Engage in other customer-centred activities like user training, pre-release testing, user acceptance testing etc.
• Establishing the overall success criteria for a project, including; time, cost, technical and performance parameters.
• Assisting manager in SLA management and reporting.

Hyderabad Area, India

Responsible for giving IT support to internal employees and On-Shore employees. Support and maintenance of the IT infrastructure that includes server monitoring and maintenance, load balancing, desktop and laptop maintenance, inventory management, change management and incident management. Technology supported by the team includes Windows operating.

Bsc, Maths, Electronics And Computer Science

Activities and Societies: Volley Ball Team Captain

Puc, Physics, Chemistry, Maths And Biology

Activities and Societies: Volleyball team captain.

Education record