Rajeswar Singh 📌 Email & Phone Number

Noida, Up, In

As a Business Analyst, responsible for detailed business analysis, outlining problems, opportunities and solutions for a business. Implementing broad e-commerce strategies to assist business development goals. Oversee and track a company’s analytics, Data insights, and campaigns. Redesigning recommend user experience and improvements.

Dubai, United Arab Emirates

Fabvery is a startup in Dubai for the E-commerce fashion segment. As Managing Partner, responsible for the e-commerce operations and technologies. Execute the E-Commerce strategy in the local market including assortment, media, content and promotion. Managed new product launches and content updates including new item set up. Collaborate with external agencies and Vendors. Leverage data and analytics to derive actionable insights to future growth/ develop the business. Managed SEO/SEM, Google Analytics, Facebook, Instagram, YouTube, and other social marketing channels.

Dubai, United Arab Emirates

Client : Du TelecomSystem Designer for Credit Control & Collections Management System,Low level Design, Development, CMS end to end business process monitoring, configuration changes and administration. Designed, developed, test and implemented internal applications and end-user’s functionality as per business and IT requirements. Skilled in all phases of the software development lifecycle, expert in translating business requirements into technical solutions. Transform Business requirement from legacy systems to upgraded systems. Good knowledge of technical troubleshooting and problem solving. Skilled in deign the low-level design document and transform into coding. Good knowledge of Credit & Collection Management, BSS, Mediation business Processes and KPIs. Good knowledge of Telecom Fixed and Mobile Product Technologies in UAE. Performed analysis of L2 and L3 Trouble Tickets (TT), identifying customer experience trends, possible critical issues & opportunities for improvements in production environment. Managing requirement and track and document all the changes, routinely troubleshoot issues, support business end users as per SLA. Proven ability to successfully analyze business requirements, identify deficiencies and potential opportunities for improving business service offerings. Delivered results for business stability, availability and smooth operations in Production environment for business as usual. Excel in liaising between business and technical areas to achieve on-time and on-spec task completions. Involved and Delivered results for various system upgrade, new application launch, monitoring tools to track the performance, availability of systems and business services and ensuring that the day-to-day operations for business as usual within SLA Manage, coordinate and follow-up with various vendors. Managed Production Development Release /Change management process.

Dubai

Client : Du TelecomCMS – Collections Management System (credit control) - is a highly flexible and easily configurable solution to automate and continuously improve credit control and collections operations. CMS combines several different credit control and collection actions to achieve maximum effectiveness and efficiency preventing and combating bad debt.CMS – (Collections Management System) is a complete, independent and highly integrated solution to manage credit control and collection operations of Service Providers (front and back office)Roles and Responsibilities:-Served as a first member to handle newly launched Integrated Credit & Collections Solution system in Du.-Involved in the new system (CMS) production deployment and data migration from different systems.-Handling customer’s troubleshoots tickets, Issues pertaining to process flow of different modules of system and providing solutions for problems raised from different business teams.-Closely working with business team to provide operational support for Credit & Collections Solution system-Identifying and resolving complex customer affecting problems spread across numerous processes and systems.-Investigate and resolve all billing, credit limit/dunning and collections related customer cases within the defined service level agreements.-Responsible for investigation and analyze of business escalation and do the verification and validation for credit & collection system.-Monitor the credit and collection system to ensure the compliance of business rules and polices.-Review and analysis of customer data at large scale on credit & collection system to comply with credit limit and dunning strategies. -Responsible for prepare reports, analysis based on business requests for credit & collection system.-Developed various shell scripts to automated different manual process and collection tasks.-Handling Change Requests as per Business Requirements in and involved in reporting the system Bugs

Dubai, United Arab Emirates

Client : Du Telecom

SSP- CM Strategic System Plan – Production support and Configuration Management(June 2005 –August 2008) Analyst, Verizon Data Services IndiaThe Configuration Management team is responsible for Software version control, release and builds management including management of source code repositories, package for all SSP applications.SSP is an ordering services system with multiple components and interfaces that is used for processing, validating, tracking and provisioning of different types of data orders (DSL, Fiber).Roles and Responsibilities:- Responsible for code packaging and config changes in the exiting code.- Responsible for code labeling, building and compiling using CLEARCASE and Sun Solaris UNIX.- Responsible for automating the process using shell script.- Responsible for code deployment and preliminary application process check after deployment of code on HP UNIX and Windows 2000 boxes.- Hands on experience on production boxes and extensively understood different Production and Training environments- Responsible for track and manage all the changes which are going to Production.- Excelled in Maintaining CM Tool and Production Support Website in Verizon using SQL Enterprise Manager Version 8.- Executing and troubleshooting the SQL Scripts, performing Backup and others DBA tasks on the Oracle servers.- Coordination with development, testing, Business & IT Validation teams to ensure the successful completion of the monthly software releases. - Being a support engineer involved into the preparation & planning of incident, risks and change management procedural documentation , Consolidating and Preparing Daily Project Reports- As a first member of the offshore team involved in getting trained in on all different systems. - Gave Knowledge Transfer to new joiners and helped in building the team- Prompt Reporting, managing, tracking and follow-up on IRs.

Executive Business Management, Business Administration, Management And Operations, Excellent

Mca, Computer Software Engineering

Education record

Advance Diploma In Software Engineering (Adse), Software Engineering

12Th, Mathematics