Rajeswaree Dash Email & Phone Number

Pune Area, India

Service Delivery Management with primary focus on Client Relationship Management focusing on operations and escalations with effort to drive Service Management as a function.

Bangalore

Skills/ technological expertise:*Possess good knowledge in Excel and Presentation*Problem Solving Techniques*ITIL V.3 Certified*Six Sigma Trained*Worked on Green Belt Projects*Scripting and automationJob Roles and Responsibilities:* Focal point for delivery teams and customer.* Operational reviews and action plan drive undertaken to meet the customer targets and gaps* Perform weekly analysis, dashboards and reports for delivery teams within the timelines.* Perform close looping and analysis for CSAT/ DSATs and Complaints/ Compliments.* Ensure analysis and reporting completed within the timelines.* Drive Continuous Improvements with usage of Six Sigma DMAIC methodology* Conduct coaching and mentoring sessions.* Team management and handling escalations* Contribute to Service Delivery Excellence Newsletters

•Monitoring of ticket quality•Providing Individual feedback•Reporting and majorly working on Defect Prevention•GDF(Global Delivery Framework) awareness•Conducting Problem solving sessions•Investigations logged that help in process improvement plans•Doing the CSAT/ DSAT analysis•Part of PBA Sessions

Creation of the Workflow Administrator.Performing Active Directory Administration tasksUnlocking accountsAdvising users on security groups and permissionsAdvising on user account standardsAD ReportingActioning AD access termination requestsActing as a backup for the Local Administrators in performing the required tasks of their roleCreation of the site level Organization UnitsCreation of Access Rules and Security Groups Creation of the first Key Local AdministratorCreation of the ESS AdministratorCreation of the site wide Workflow User Groups and assign authorizationsCreation of the site level Organization UnitsCreation of Access Rules and Security GroupsCreation of the first Key Local AdministratorCreation of the ESS/RSS AdministratorCreation of the site wide Workflow User Groups and assign Authorizations

Bachelor Of Technology (B.Tech.), Information Technology, 7.1

10Th, 75