With more than 8 years plus experience in back-end support experience which includes 1year 6 months with AIRTEL BPO project as customer relationship officer. Comprehensive knowledge of call management, conflict resolution and cross-selling techniques.Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Ability to adapt to customers' needs and match them with the right solutions. Proven ability to listen attentively,Have worked with two major leading insurance companies in India. Performed back-end support with both General & Life insurance companies. Specialized in handle all telephone inquiries regarding policy coverage or claims and provide information as requested. Improving the overall customer relationship, delivering reliable administrative support and customer service.Worked 5months for Norway outsourcing project as a process associate. Handled Accounts payable invoices in Norwegian languages. Expertise in processing invoices within the TAT and provide the best quality work. Worked on French projects in Data handling, Data Processing, E commerce Image editing, Photoshop. AchievementWon " Best successful Candidate Certificate" from AIRTEL during training. Best Team certificate from Hinduja TMT Group.Freelancer Projects: Worked as Freelancer Transcriber on Spain Project in Audio translationSkills: • Excellent written and verbal communication skills• Excellent Client Services Skills. I strive for continued excellence.• Increased Productivity in remote set up• Customer service• Data Management• Ensure timely delivery to clients• Audio Transcriber• Proven experience in data entry operations• Verify data by comparing it to source documents• Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc).• Typing speed 55+ words/minute, Accuracy 98%.• Adaptable to any CRM’s. (Zoho Bigin, Hubspot)•