Information Technology And Services Consultant
CurrentAt the Department of Labor, responsible for the technological direction of UICS (Unemployment Insurance Claims System), used by the state agency for processing unemployment claims. Duties included coordinating with government agency resources and business stakeholders from the state and other agencies to ensure smooth information flow between business and IT vendors, as well as ensuring that the application was available 24/7.Provided advisory services to upgrade systems and implement AI-based solutions for fraud detection across multiple platforms. Successfully led the integration with NASWA (National Association of State Workforce Agencies), enabling cross-platform information exchange to enhance fraud control and improve system efficiency.