Raj Ghetia Email and Phone Number
Raj Ghetia's Location
Greater Hartford, United States, United States
Raj Ghetia's Contact Details
Raj Ghetia work email
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Raj Ghetia personal email
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About Raj Ghetia
Extremely knowledgeable and skilled in regards to balancing business technical needs with actual technical capabilities and requirements. Certifications in Progress: ITIL Foundation, AWS Cloud Practioner, Microsoft Azure Fundamentals, CompTIA Security+, & CompTIA Network+ (re-certifying)
Raj Ghetia's Current Company Details
Raj Ghetia Work Experience Details
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It Engineer - Desktop EngineeringBaystate Health Oct 2021 - PresentSpringfield, Ma, Us
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Specialist - Cloud And Infrastructure ServicesLti - Larsen & Toubro Infotech May 2020 - Oct 2021Mumbai, Maharashtra, In -
Associate It Service AnalystWebster Bank Jul 2018 - Feb 2020Stamford, Ct, UsManage and handle all third-tier service tickets, requests, etc.Ensure that changes to IT environment follow ITIL service management and change control protocols.Build and deploy VDI images using MDT and Citrix Provisioning Servers for 2000 devices.Build and deploy physical device images and task sequences using SCCM to 3000 devices. -
Service Delivery AnalystWebster Bank Mar 2018 - Jul 2018Stamford, Ct, UsCollaborate with Service Owners, Service Design, Service Operations, Service Desk, and other teams to identify and resolve escalations & to ensure operational priorities are met.Analyze data to identify trends and design opportunities to continually improve IT as a service.Develop various solutions with external vendors to provide the highest possible IT service solutions.
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It Team Lead/Level 2 Team LeadNutmeg Consulting Aug 2016 - Oct 2017Middletown, Connecticut, UsPerformed as team lead responsible for training, instruction, and setting the work pace for colleagues.Provided regular security & network monitoring, data preservation, and risk analysis, as requested from various stakeholders.Conducted daily system monitoring and verifying the integrity and availability of client hardware, systems, and processes. -
Workplace Support SpecialistAxa Tech Aug 2014 - Aug 2016Paris, Fr, FrProvided second level technical support through monitoring and tracking ticket queues/SLAs.Advised management informally on vendor SLAs for products and services.Functioned as the on-site point of contact for security, network, telecom, and audio visual matters. -
Desktop Support SpecialistThe Hartford Feb 2014 - Jul 2014Hartford, Ct, UsProviding second and partial third level desktop support and providing the Windows 7 Migration (Office Automation) team post-migration support.Tracking tickets and desktop support workflow through the use of SLAs with the Remedy ticketing system to ensure consistent and quality service delivery to end users.Acting as a technical liaison between first-level service (help) desk and end users/lines of business. -
Desktop Support/It Migration SupportTravelers Apr 2013 - Sep 2013New York, Ny, UsWorking on a team responsible in migrating 44,000 desktops and laptops the company's NGD Platform (including Windows 7, Internet Explorer 9, and Office 2010).Analyzing and applying various business processes and procedures previously created to the NGD Platform.Deploying and assisting with customized desktop software installations with the use of SCCM. -
It Migration/Business Process SpecialistTravelers Oct 2012 - Mar 2013New York, Ny, UsWorked on a team responsible for documenting and performing business/IT processes and procedures related to the company's NGD (Next Generation Desktop; including Windows 7, Internet Explorer 9, and Office 2010) Platform migration project. Process and procedure documentation developed was applied to 44,000 desktops and laptops migrating to the NGD Platform.Collaborated with the various stakeholders involved with the NGD Platform migration to create processes and procedures.
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Desktop Support SpecialistVoya Investment Management Jun 2010 - Oct 2012New York, New York, UsProvide first and second-level desktop, network, & mobile device support via e-mail, phone, or in-person while managing user expectations and business priorities.Ensure the viability and usability of distributed computing products and services requested without compromising IT infrastructure (either on-site or remotely via Citrix or Cisco VPN).Assisted with a company-wide migration from Windows XP to Windows 7.Assisted with company relocation in regards to physical IT infrastructure and coordinated move for Operations/IT floor. -
Adjunct InstructorAmerican Institute May 2010 - Jun 2010Trained adults in the skills needed to obtain a passing score on the CompTIA A+ Exam.Taught various productivity software-related skills to adults looking to broaden computer knowledge.
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Aba Counselor/TherapistMelmark New England Sep 2008 - Oct 2009Berwyn, Pa, UsImplemented various clinical and educational programs (using applied behavior analysis (ABA)) with children to help them develop academic and communicative skills along with daily living activities in order to teach them to live more independently (e.g. teaching computer use).Managed and analyzed clinical and academic data based off of student behaviors and performance in the classroom.Communicated with students' families on a weekly basis to inform parents of students' progress. -
Behavioral Tutor/ManagerMayberry Elementary School May 2008 - Jun 2008Managed students who had difficulty in adhering to in-school behavior protocols. Instructed students on how to adjust their behavior to help improve their social and academic well-being.Provided positive emotional and behavioral support on an academic and social basis to students; support consisted of teaching coping techniques to social interaction coaching.
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Instructional TutorMayberry Elementary School Jan 2008 - May 2008Tutored students in reading fluency and reading comprehension to support specific needs of students in small-group and one-on-one settings.
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Mental Health WorkerSound Community Services Aug 2007 - May 2008Assisted clients in learning skills of daily living, such as making a habit of cleaning one's apartment on a weekly basis.Provided support to clients in learning and/or modifying social behaviors that negatively impacted their daily living.Dispensed pre-set amounts of medications to clients and informed clients about their medications as needed.Monitored the behaviors of clients and made notes on atypical behaviors for their betterment using a proprietary database tool.
Raj Ghetia Skills
Technical Support
Active Directory
Windows 7
Sccm
Networking
System Deployment
Software Installation
Blackberry Enterprise Server
Citrix
Laptops
Help Desk Support
Windows Server
Microsoft Office
Blackberry
Infrastructure
Remote Desktop
Microsoft Technologies
Hardware
Vmware
Information Security
Service Desk
Vendor Management
Sharepoint
Software Documentation
Tcp/ip
Antivirus
System Center Configuration Manager
Teaching
Threat Assessment
Desktop Computers
Risk Assessment
Mobile Devices
Wifi
Business Process
Dhcp
Dns
Virtualization
Root Cause Analysis
Office 365
Group Policy
Android
Ios
Vsphere
Team Leadership
Customer Support
Windows 10
Ftp
Local Area Network
It Management
Cloud Computing
Lan Wan
Windows Phone
Windows Mobile
Microsoft Certified Professional
Testing
Raj Ghetia Education Details
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University Of PhoenixInformation Technology - Information Systems Security -
University Of ConnecticutPsychology
Frequently Asked Questions about Raj Ghetia
What company does Raj Ghetia work for?
Raj Ghetia works for Baystate Health
What is Raj Ghetia's role at the current company?
Raj Ghetia's current role is IT Engineer - Desktop Engineering at Baystate Health.
What is Raj Ghetia's email address?
Raj Ghetia's email address is ra****@****ail.com
What schools did Raj Ghetia attend?
Raj Ghetia attended University Of Phoenix, University Of Connecticut.
What are some of Raj Ghetia's interests?
Raj Ghetia has interest in Social Services, Children, Economic Empowerment, Civil Rights And Social Action, Politics, Environment, Education, Science And Technology, Health.
What skills is Raj Ghetia known for?
Raj Ghetia has skills like Technical Support, Active Directory, Windows 7, Sccm, Networking, System Deployment, Software Installation, Blackberry Enterprise Server, Citrix, Laptops, Help Desk Support, Windows Server.
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