Raji K Email and Phone Number

- Supported around 10 applications in parallel.- Identified and implemented operational efficiencies during infra failure in one of the applications supported by providing 24/7 against the agreed support of 16/5 utilizing the same capacity.- Mobilized teams for both L1 and L2 activities establishing appropriate RACI.- Maintained source level SLAs, target level SLAs across all the applications supported.- Maintained health of the applications supported by guiding team to generate source Vs target reports.- Reduced incident frequency and volume in a very shorter time frame and stabilized the system.- Supported migration activities across the platform by generating runbook and communication plan.- Facilitated project to be ISO Complaint.- Created and enhanced Bi monthly and daily reports for all the application supported for client review.- Hired resources, formulated teams, managed cost and effort within the budget.- Responsible for resource planning, forecasting and asset Management.- Elicited Requirements from various stakeholders, conducted workshops to validate functional and non-functional requirements and their usability, security, scalability, performance, reliability and maintainability were discussed with the client to achieve final signoff.

-Managed around 50+ projects at an Account level for delivery compliance, cost and efficiencies by auditing them. Non-compliance was tracked to closure by liaison with respective PMs.- Monitored SLAs and KPIs of the projects as a part of performance management governance.- Monitored projects RAG status, accomplishments, issues and risks, financials, quarterly forecasts in terms of demand and cost for the entire account and created analytical reports for client review.- Driven process automation in Business Operations for effort and schedule efficiencies.

- Served multiple marquee customers of Wipro - Bank of New York Mellon, Zurich North America and Lloyd during this period. - Lloyds Bank• Was involved in the creation of mapping documents for migration projects.• Handled multiple ETL projects. Resources were managed effectively across the projects to manage the budget.• Single point of contact for the customer.- Bank of New York Melon• Gathered requirement, performed impact analysis and managed mainframe project from end to end.• Was responsible for all the stages of team development (forming, storming, norming, performing and adjourning).• Single point of contact for the customer.- Zurich North America• Managed support project in IDAM• Tickets received were assigned, followed up and closed within the SLA.• Was responsible for runbook creation which helped in faster ticket resolution.• Planned and closed around 150+ request for maintaining the application.- Offshore governance and Quality assurance.- Point of contact for Internal and external audits and Operational efficiency.- Internal and external governance reporting.

- Designed and managed Sub Systems.- Produced Proof of concept for a particular sub system.- Produced White papers on Card Industry.- Conducted Knowledge sharing sessions in Mainframe Technology.- Was a part of Unified Competency Framework panel for Mainframe Technology

- Carried out Impact analysis of requirements.- Coded and Unit Tested applications in Mainframe technologies.- Performed Integration testing for sub systems.

- Coded and Unit tested applications in Mainframe technologies for MasterCard

- Y2K Remediation and Support for O Taj Group of hotels, India O Cable and Wireless Inc, USA.- Faculty in Mainframe Technology.