Rajalakshmi Shankar Email & Phone Number

Bengaluru, KA, IN

Bengaluru Area, India

Bengaluru, Karnataka, India

Bengaluru Area, India

Bangalore

Handling end to end Customer Service team (Emails, Inbound / Outbound Calls and Chat) to provide best and enhanced customer experience. Manage day to day activities and customer escalations effectivelyStreamlining the process to improve the quality of the customer service teamWork in liaison with Tutor Operations Team, Academic Team and Sales Team for.

Bangalore

Key Skills / Competencies & Achievements Was awarded the Best People Manager for Q4 2015Excellent knowledge about the utilities Industry in the UKHad minimal attrition in the teamEffectively handled both the voice and Non voice teams Part of the Pilot batch and streamlined the processAble to motivate and lead others in a team environmentDetermined the.

Bangalore

Duties and ResponsibilitiesHandled a Team of 30 + for an Inbound Collections Team Maintained Inbound SL of 85% and above every monthMotivating the team to achieve high standards and KPI targetsHandling new client enquires and acting as the face of the businessMentoring and training up junior and new staffArranging and chairing weekly team meetings.

Bengaluru Area, India

Key Responsibility Areas New hire training. Trained over 30 batches, maximum batch size of 21 for both Voice and Non VoiceConducted Refresher training in liaise with Operations and Quality teamMonitored calls for different accounts. Both Calls and Emails. Provided Coaching/Feedback for agents requiring assistance on Soft Skills and Email.

Bengaluru Area, India

Worked for an Australian Banking process for Collections team - Credit Card and Personal Loan. During this period I have gained extensive understanding of the Australian Banking IndustryAwarded “Process Champion” for the year 2009 & “GEM of SGB” award for Q3’ 2010Product Knowledge / Process DexterityMulti trained in credit cards, personal loans, mortgages.

Bangalore, India

Executive Diploma In Management, Human Resource Management

Bachelor Of Commerce (B.Com.), Accountancy, Business Management, Economics And Secretarial Practice

Activities and Societies: Was part of the college cultural team and have participated in inter college competition for Skit that was held.

Education record