Rajib Kar Email and Phone Number

16+ years of experience in Service Delivery. Effectively manage and enhance the service delivery operations ensuring exceptional customer service. operational efficiency. Utilizing my skills in leadership, process manager and customer focus.Optimize service delivery processes and improve service delivery processing using methodologies like ITIL to reduce cost and maximize productivity. Lead and develop high performing team fostering a culture of excellence, collaboration and continuous improvement.Monitor and improver KPIs, establish and track performance metrics. Develop strong relationships with key stakeholders and vendors.