Leading dual role ~Project Delivery for two US retail bank accounts ~Heading Strategic back end Support teams PMO, WFM, MIS & Automation Team~Responsible for generating revenue and increasing gross margin with 100% delivery against SLA across all Banking bank-end process~Heading $100 Millions+ PMO function with clear target to deliver incremental margin by optimizing the levers.~Played a pivotal role in implementing the digitalization of dashboards across all the accounts covered under my span.~Received Best Business Partner award in 2024 for value addition and customer delight.Responsible for implementation of new tools & technologies which can improve the efficiency and bring FTE Savings for client/Internal.~Reduced operational costs by identifying inefficiencies and implementing cost-saving measures in various departments.~Oversaw annual budget planning processes, ensuring financial goals were met while maintaining optimal resource allocation across departments.~Implemented data-driven decision-making strategies, leading to more informed business choices and positive outcomes.~Trained and developed department leaders and management staff for specific projects and ongoing operational needs.~Assisted senior leadership in managing all aspects of operations.~Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

~Responsible for leading 20 Crores Product/Services department including P&Lmanagement with a target to deliver 40% gross profitability. ~Develop and implement systems to make the whole process more scientific and hencereduce risks during the life cycle of Project/Programs delivery. ~Designed & led the technical team to develop CEP 360 Internal Call Centre product, which really helped department to function smoothly during COVID time withoutaffecting the topline. ~Led all the efforts in setting up 50-seater Call centre setup in Coimbatore to meetthe business demand & reduce expenses. ~Proven ability to partner effectively with cross-functional disciplines, and to influenceeffectively where there is no direct authority. ~Establishing processes and quality systems to ensure adherence to standards andService Level Agreements. ~Responsible for managing 150+ resources at different level for smooth functioningof department. ~Leading the Team of Data Scientist in Creating Event BOT “VIRSA”- which providesrecommendation based on user behaviour pattern.~ Supporting the day-to-day program for Management team/Business team in deliveringclient audience insights & data management for the clients' account. ~Responsible for consultative & executional role, devising solutions for the client byidentifying & configuring the technology, data & processes that improve audiencetargeting, & deepen analytical learning.

~Created & led the Demand Generation call Centre from scratch to 5 million in firstyear and increased to 3 Crore in 3 years (2012 to 2015) while concurrently workingwith marketing department to create more business opportunity. ~Heading P&L for the Business Unit and delivering 52% gross profit year-on-year withadditional role of retaining existing and acquiring new client. ~Build the department from one resource to 35 resources in a span of 1 year. Added 3 new Services in 2 years which contributed to 30% of Topline in 2014. ~Keep adding new Service Offerings to bring more revenue from existing and acquirenew client. ~Create Sales Collaterals & Case Studies and provide it to Business team togenerate revenue.

~Quickly achieved Department head role from program Manager in 2 years timeframe~Led Flagship project for IBM TGMC for two consecutive years managing 42 on ground staff and 20 Inside sales specialists for target achievement. Achieved 1,50,000 registrations in 6-monthtime frame~Led 500+ Projects/Campaign in 5 years time frame with steadily building the department with different skill set of resources

Roles and Responsibilities: 1) While on the role, the job involved liaison with Bank of India through various hierarchies from levels of Credit Manager to the Zonal Manager pertaining to the particular Branch and Zone for financing home PCs.2) Building relationship and synergy between the Bank and Dealer Channel who were aligned for the GAPP Project. 3) Involving in the genesis stage of planning and rolling out demand generation activities for SIDBI and ICICI, concentrated on Liaison with Bank officials and Channel partners.Demand Generation: In conjunction to the above role, involved in creating consumer demand for PCs, planning and executing on ground activities promoting the PC finance, while transforming the demand into sales channelising the same through the BOI finance. Working on a cross functional team of sales and marketing, built strong relations with marketing team for on ground execution of various demand generation activities.Achievement:-Drastically Increased the BOI Branches Participation in the Program from 8 to 46 BOI branches in time frame of 2 monthsAlso Increased the Number of GID involvement in BOI activity from 10 to 53 channel partners across Tamil nadu Executed 42 on Ground activities, out of which 29 activities in got executed in a time frame of 18 days done across Tamil naduAchieved the sales Figure of 109 Desktop from 29 Activities, out of which 64 Desktop through BOI and other to Private FinanceHave Excellent Track records of the making the BOI Program success in Tamil nadu when compared to other Regions like Mumbai and Uttranchal