Rajita Pandey Email & Phone Number

India

Noida, Uttar Pradesh, India

• Own responsibility for assigned Accounts, which include: Increasing adoption, ensuring retention, and satisfaction of the client
• Design & Present a new offering for Potential Accounts. Worked on strategically reaching out to clients for this offering, creating & designing the content.
• Develop, prepare and nurture customers for advocacy.
• Established a professional, working, and consultative, relationship with target clients, including the C-level for mid-to-large accounts by developing a core understanding of the unique business needs of the client.
• Work effectively with the cross-functional design team to create a solution that Elevated customer experience and significantly improves the overall findability and performance.
• Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.

Noida, Uttar Pradesh, India

A hybrid role including people Management and onboarding Enterprise customers

Noida, Uttar Pradesh, India

• Responsibility to provide technical support and Sell the new contract to first-time customers and renew the existing contracts.
• Technical Specialist & Sales profile where we use to support almost every technical issue related to Windows operating system with RPC of $ 45 and C-Satisfaction of 95%.
• Achieved quarterly & half yearly goals with client renewal rate above 120% for more than 100 accounts.
• Converted 3/4th of all accounts into sales reference customers (surpassing team goals consistently.)
• Quality Assurance - 90% real-time query resolution leading to high CSAT score
• Overachieved RPC by 150-170 % entire journey.