Rajithe Perera Email & Phone Number

Dubai, United Arab Emirates

• Provided top-tier technical support for IT infrastructure, swiftly diagnosing and resolving user issues to ensure uninterrupted system operation and user satisfaction.
• Implemented proactive measures to minimize system downtime, safeguarding against operational disruptions and preserving business continuity.
• Ensured strict adherence to organizational Information Security policies and protocols, fostering robust data security and integrity across all systems and networks.
• Spearheaded the design and implementation of innovative IT solutions, driving improvements in resilience, scalability, and performance across the IT landscape.
• Orchestrated the meticulous maintenance of compliance reports, encompassing Anti-Virus assessments, hardware and software license management, data backup and security protocols. Ensured organizational compliance and.
• Spearheaded continuous monitoring initiatives for all installed systems and infrastructure, guaranteeing optimal performance, reliability, and efficiency.

Dubai, United Arab Emirates

• Proficiently analyzed and continuously monitored both hardware and software components, demonstrating a consistent ability to identify and resolve complex technical issues in a timely manner.
• Leveraged extensive knowledge of IT infrastructure to enhance end-user experiences, offering comprehensive technical support and assistance in resolving intricate technical challenges.
• Managed and supervised the Systems Help Desk, proficiently utilizing ManageEngine ServiceDesk Plus to streamline support processes, ensuring effective user assistance.
• Devised and executed strategic initiatives to maintain seamless operations with minimal downtime, enhancing overall system performance.
• Assumed responsibility for the meticulous maintenance of compliance reports, encompassing Anti-Virus assessments, hardware and software license management, data backup protocols, preventive maintenance schedules, and.
• Monitoring of all installed systems and infrastructure, ensuring peak performance and reliability.

Dubai, United Arab Emirates

• Provided advanced technical assistance for IT infrastructure, swiftly diagnosing and resolving user issues to uphold seamless system operations, ensuring minimal disruptions and heightened user satisfaction.
• Ensured strict adherence to organizational Information Security policies and protocols, fostering robust data security and integrity across all systems.
• Managed and supervised the Systems Help Desk, proficiently utilizing ServiceNow to streamline support processes and deliver effective user assistance.
• Orchestrated seamless operation and optimized technical functionality across Smart Meeting Rooms by overseeing their management and ensuring the effective utilization of video conferencing technologies.
• Administered and upheld meticulous management of IT assets and inventory, implementing precise asset tracking methodologies to optimize resource allocation and support cost-effective operations.

Sri Lanka

• Provided comprehensive technical support for IT infrastructure, promptly resolving user issues and ensuring seamless system operation.
• Managed the Systems Help Desk using Freshservice, overseeing efficient ticket resolution and user satisfaction.
• Implemented proactive measures to minimize system downtime, guaranteeing near-zero operational disruptions.
• Designed, developed, and maintained PowerBI Dashboards and Reports, delivering actionable insights to drive informed decision-making.
• Maintained up-to-date compliance reports for BitLocker encryption and Multi-Factor Authentication (MFA) to ensure data security.
• Collaborated with cross-functional teams on various projects, automating departmental processes to enhance productivity.

Sri Lanka

• Provided expert technical support for system failures, network issues, telecommunications, and application glitches, ensuring swift resolution of user complaints.
• Managed the Systems Help Desk using HPOV (Hewlett Packard OpenView) and Symphony Summit, ensuring efficient incident management and user satisfaction.
• Oversaw the installation, setup, and maintenance of the entire network system, encompassing servers and workstations.
• Responded to software application installations and troubleshooting requests promptly, minimizing downtime and optimizing user productivity.
• Collaborated with various departments to assess current and future system requirements, strategizing and planning systems department activities, policies, programs, and strategies accordingly.
• Developed, implemented, and enforced systems development standards, policies, and procedures to streamline operations and ensure consistency.