Bid management and Solution consultingProject ManagementAlternate delivery channelsDemand Generation

• Planned and developed Location strategy for domestic business which included analysis of Resource availability, Cost, Infrastructure, Transport, Work Environment and Risk Profile.• Advisory, due diligence, recommendation and implementation of target operating model / Delivery Model – Partnership, Cluster Management, Shared Infrastructure etc.• Analyzed prevailing compensation structure, Languages available, HR Policies, hiring, work life, organizational structure, and training and employment models like outsourced/ multi skilled / part time.• Coordinated & developed domestic policy and ecosystem for HR, Technology, Legal, Facility, Quality & Risk management.• Led the development of Domestic pricing model, revenue model, commercial & contractual model for Franchisees.• Bid Management for the domestic business for companies in Telecom, Insurance, Banking and Government of India.Process Head – ICICI Prudential Life Jun 2009 – Sep 2010Dell Portables/AOL Oct 2003 – Dec 2008• Lead setting up of the First Domestic facility for India’s largest private sector insurance company right from the RFP to handover of account at steady state.• Grew new businesses and expanded scope of services.• Led the efforts on SLA and SOW discussion with clients along with the manpower planning and technology solution.• Ensured company’s business interest in light of delay in technology implementation from Client end. • Analysis and Implementation of Call delivery model in the best interest of Wipro & ICICI Prudential.• Business Volumes, basis Wipro’s performance, has gone up by more than 4 times.• Training through put increased from 65% to 95% and reduction in timelines to improve on boarding time. Reduced people supply chain TAT by 25%.• P&L Optimization

• Managed Rajasthan branch with 4 offices (Jaipur/ Jodhpur/ Kota & Bikaner), for Dial up access & I Way business. Organized & coordinated successful launch of 60 Cyber cafes in Jaipur/ Jodhpur/ Udaipur/ Kota & Bikaner.

• Redesigned and reorganized existing strategies to cost efficient coverage’s.• Implemented global strategies like E.C.R (efficient consumer response) at distributor & retail level resulting in efficient inventories & supply chain management.• Achieved ACV consolidation by ensuring smooth transaction to build one large distributor from multiple stockiest.• Improved stock availability, ensured invoice routing & speedy dispatches by CFA.• Reduced organizations financial exposure by improving collections, controlling bouncing & reducing debt days at the DB point by regularly monitoring requisite investment norms.