>Managed troubleshooting for admin password recovery, system recovery, software issues, and updates, reducing downtime by 10%.>Managed user accounts, security groups, NTFS permissions, and implemented group policies in Windows Server 2019, enhancing security and compliance.>Prioritized and escalated unresolved technical issues, improving resolution time by 20%.>Organized user assets, overseeing laptop, desktops, and I/O devices.>Collaborated with team members and management to address challenges and implement effective resolution strategies.>Connecting with the customers and clients and keeping sales records>Handling the Receipt process through Alpen.

>Managed diverse requests for access, software, and hardware assistance with efficiency.>Delivered exceptional services, including PC rollouts, installations, fault diagnosis, and post-installation support.>Welcomed and assisted customers with enthusiasm and courtesy.>Organized user assets, overseeing laptops, desktops, and I/O device

>Extracted and transcribed vital data from diverse documents.>Achieved project goals with precision and confidentiality.>Orchestrated team efforts and meticulously tracked progress in spreadsheets.>Actively contributed to team building and collaborated effectively on project goals.