Right fit customers into T-Mobile plans and phones. Answer and resolve any issues a customer has with his service.

Worked with the Operations manager and General Manager in setting monthly sales goals based on analysis of profitability, past sales figures and current and past market trends.Created promotions and contests to assist and motivate the sales team to achieve and exceed their goals.Tracked and projected daily, weekly and monthly sales trends using MS Excel functions, formulas, charts and pivot tables.Assisted the Operations Manager in creating and implementing company policies and… Show more Worked with the Operations manager and General Manager in setting monthly sales goals based on analysis of profitability, past sales figures and current and past market trends.Created promotions and contests to assist and motivate the sales team to achieve and exceed their goals.Tracked and projected daily, weekly and monthly sales trends using MS Excel functions, formulas, charts and pivot tables.Assisted the Operations Manager in creating and implementing company policies and procedures and identifying potential problem areas.Prepared sales performance reports that detailed store and individual Sales Associate performance on a weekly and monthly base.Prepared Sales Associate, Store Manager and District Manager commission reports for payroll purposes and resolved any disputes regarding the same using MS Excel formulas and macros. Show less

Created and helped achieve monthly sales goals for two locationsHandled ordering of inventory from corporate HQ and outside vendors.Implemented training course for new recruits and speeding profitability.

Helped increase and retain customers by providing excellent service and right fitting the customers with the wireless solutions that best fit their needs.