Rajiv Kumar Email & Phone Number

Houston, Tx, Us

Sugar Land, Texas, Us

Mumbai, Mh, In

Responsible for engagement management and client transformation consulting for fortune 500 companies who are engaged in digitizing manual pricing & quoting processes and in implementation of AI and machine learning based revenue/margin optimization solutions.

Houston, Texas, Us

Responsible for the vision, execution strategy, organizational design, recruiting and hiring of all customer revenue retention and expansion functions for Innovapptive driving customer experience and success. These functions include: Customer Success, Customer Support, Customer Advocacy Marketing and Organizational Change Management teams. Drive a high performance culture with the following objectives:Customer Success: Annual recurring revenue (ARR) gross retention and net retention, cross-sell and up-sell expansion for our customers’ digital journey. Delivered > 90% gross retention.Customer Support: Greater than 90% attainment of issue resolution SLAs, and 24/7 critical production down response.Customer Advocacy Marketing: Create video content, published publicly on LinkedIn, YouTube, etc, from Innovapptive customers who are extremely satisfied with Innovapptive solutions and attaining expected value. Identify referenceable customers and provide Sales with a deep list of contacts who are willing to participate in industry events, speak on behalf of Innovapptive, and take direct reference calls with prospects.Organizational Change Management: Customer mobile technology transformation readiness, commitment from customer mobile transformation stakeholders and front-line champions, end user communication and training preparedness and executionExecutive leader of a global Professional Services team, growing the organization from 30 to over 80 team members. Hired 2 Vice Presidents under me to grow our US-based and offshore-based PS teams. Our organization focus was on: Fast time to value, digital and mobile transformation consulting for maintenance and repair operations, value realization from mobile software, and greater than 70% billable utilization. Drive greater than 90% attainment of billable milestone revenue. Develop training, implementation process playbooks and training plans to reduce total implementation time to go-live.

Houston, Texas, Us

Industry leader responsible for a significant portion of our division’s customer SaaS and Services revenue spanning North, South and Latin America.Leads a team of delivery managers who drive customer and implementation success, services up-sell, and SaaS subscription renewals and up-sell.In 2018, achieved a 0% customer churn and supported Sales in winning new customer logos, growing subscription revenue in portfolio by 30%. Between January 2018 to January 2020, PROS stock grew by 123%.Write, negotiate, and execute services contracts ranging from $250,000 to over $1 million.

Houston, Texas, Us

I led a team of 20+ Solution Architects and Solution Specialists in Professional Services. My team and I work with our customers and provide pricing and revenue management consulting and solution design as a part of our pricing software implementations. I work with executives at PROS to drive implementation process improvements and develop pricing best practices. My team and I also have a significant involvement in PROS sales activities by supporting our requirements discovery process, developing industry specific pricing solution templates and providing our prospects with pricing strategy best practices across all of our target industries. Post production, my team is responsible for supporting our Professional Services Customer Executives in obtaining implementation up-sell and SaaS subscription renewals.We support sales and software implementation for several industries, including: Food & Consumables, Automotive and Industrial Manufacturing, Process Manufacturing, Healthcare, High Tech and O&D.

Houston, Texas, Us

Participated and led customer implementations of PROS pricing software at several S&P 500 companies spanning many industries including, Consulting Services, Industrial Manufacturing, Industrial Distribution, Medical Device Manufacturing, and Auto-Parts Retail.Responsible for leading pricing process reviews to learn our customers' business and uncover pricing improvement opportunities, translate those discoveries into software requirements, and lead PROS configuration team in delivering on those configuration requirements.

Houston, Texas, Us

Responsible for all technical software configuration to support data modeling, financial analytics, pricing workflows and CPQ management for our customersImplement segmentation, forecasting and optimization models focused on maximizing revenue or margin, delivering between 3% to 10% uplift.

Houston, Texas, Us

Responsible for forecasting demand for all Hewlett Packard ProLiant Server Blades and . In total, managed demand planning for 12 blade servers spanning the existing P-Class blades and the new launch of C-Class blades and C-Class Enclosures.Forecast error on C-Class Enclosures after new product launch was 7%. Average forecast error target for the demand planning group was ~35%.

St Paul, Mn, Us

Mba, General

Bachelor Of Science - Bs, Chemical Engineering