Rajiv Bhatia, Cha,Che,Crme Email and Phone Number
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Results driven global hospitality consultant, leader and educator with extensive operational experience in brand management, hotel operations, Hotel Management company operations, international franchise, and master franchise operations with brands ranging from economy hotels to 5 star properties. Innovative multi-lingual leader who leads company growth, revenue, profitability and customer satisfaction with resourceful and adaptable teams. Upholds the highest standards of integrity and commitment while creating energy at all levels, from shop floor to senior executives.
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Chief Operating OfficerSsn Hotels Jan 2022 - PresentWilmington, Delaware, Us
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Consultant - Hotel Company ManagementSsn Hotels Aug 2020 - Jan 2022Wilmington, Delaware, UsSSN Hotels acquires, develops and manages hotels. Current portfolio includes Marriott, IHG, Hilton, Hyatt, Red Roof and Independent hotels.
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PresidentPeachstate Hospitality Aug 2017 - Jul 2020Warner RobinsRecruited as President to transition the company from entrepreneurial management and position it for substantial growth. PeachState Hospitality owns, develops and manages Marriott and IHG brands. Accountable for company business goals (GOP), portfolio quality, growth, the Investor Satisfaction Index (ISI) and the Corporate Associate Satisfaction Index (ASI), through implementation of PeachState Hospitality Strategic Plan.To that end, achieved the distinction of receiving Marriott Developer of the Year Award 2018. Opened a total of 8 new Marriott properties, one every 45 days in that year. Delivered in 2018, GOP growth of 27%. Well on the way, to surpass 2019 GOP goals by at least 9%. Restructured the company's management processes, reinvigorated the organization, recruited a new leadership team, improved executive team performance, and built a performance based culture.During this time, built an Ops, Quality, sales and Revenue Management organization, ready to scale and deliver to double the number of current hotels with the company.While leading concerted efforts to enter Top 100 US Hotel Management Companies. Today PeachState Hospitality is ranked #88, up from #157 in 2017. -
Consultant - Brand DevelopmentFairbridge Inn & Suites Jan 2017 - May 2017Consulted FairBridge Hotels to develop Master Franchise systems and procedures for worldwide brand expansion. -
Adjunct ProfessorFairleigh Dickinson University Jan 2004 - Mar 2017Teaneck, Nj, Us -
Wyndham Brand Senior Vice PresidentWyndham Worldwide, Wyndham Hotel Group, Formerly Cendant Corporation Dec 2006 - Nov 2016Parsippany, Nj, UsLed the turn-around of Knights Inn hotel chain in the US and Canada, to become a leading brand in its segment with 400 properties through execution of a strategic vision, strengthening the value proposition and leading the properties performance and quality to the highest levels ever. • Composed and implemented long range strategic business plan and annual operating plans that grew this franchise business from 187 to 400 properties with a 95% franchisee retention rate.• Developed industry leading short form license agreement, new franchise fee structure, web based reservation system (PRM) and realigned brand standards of operations, creating operational efficiencies.• Increased central reservation system (CRS) contribution every year since 2010 from a low 8% to 29% in 2016 and increased the brand’s J.D. Power score every year since 2009. • Worked with the Knights Inn Canada master franchisor since 2004 to provide the resources to assist their 30+ hotels, thereby allowing focus on brand growth.• Chaired Knights Inn Advisory Board and implemented several innovative franchise support systems such as simpler brand standards, QA Inspection with 30 day notice and optional breakfast offering.• Part of team that developed an exclusive Knights Inn Property Management System (KnightLite).• Recognized by Asian Hospitality Magazine as the inspirational leader of the fastest growing brand in the Wyndham family in 2013. -
President - Knights Inn And VillagerCendant Corporation, Formerly Hfs 2004 - 2006Promoted to lead and manage integration of Knights Inn and Villager brands. Accomplished efficiently, without disruption of either brand’s operations or franchisee inconvenience while growing revenue.
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Vp - International Hotel ServicesCendant Corporation, Formerly Hfs 2002 - 2004Promoted with additional responsibility for the master franchise sales process. Successfully closed several large contracts earning sales commission. Assisted several master franchisees to develop local infrastructures for Howard Johnson Argentina, Malta, China and Days Inn Italy & South Africa. Traveled globally 75% of the time.• Actively participated in the establishment of Master Franchise for Days Inn/Howard Johnson/Super 8 in China, South Africa and Curacao with China far exceeding local development targets.• Developed an International Master Franchisee Training Manual and conducted training in the territory that included Mexico, China, India, Philippines, Argentina and Romania.• Supported 25+ global hotel Master Franchisees in local market development and service efforts.• Contributed articles on global franchising in Franchising World Magazine.
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Corporate Director - International Hotel ServicesCendant Corporation, Formerly Hfs 1996 - 2002Personally selected by the President of Global Services to help drive global expansion and service master franchisees in this newly formed International Hotel Services division.• Provided support services to 250+ hotel franchisees in Canada, Mexico, Argentina and UK.• Recognized by Wall Street Journal in October, 2000 as the face of pioneering Cyber Managers using cutting edge technology (internet), to support and assist international customers.
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Howard Johnson Regional ManagerHoward Johnson Jan 1995 - Dec 1996UsDue to excellent results and franchisee rapport, inducted into the newly formed industry field support division. Provided on site operational assistance to 147 property owners and GM’s. RevPAR of these 147 properties increased by 6.7% during this period. -
Howard Johnson Franchise Services ManagerHoward Johnson Feb 1994 - Dec 1994UsMoved to corporate to support 130+ franchisees to maximize brand resources and property performance.
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General ManagerHoward Johnson On Park Avenue (Franchised Hotel), New York, Ny 1991 - 1994While visiting family in NYC was offered GM role with complete P&L and “Green Card” sponsorship.Recognized by HFS Inc. Corporate as the top performing property in the Howard Johnson Franchisee System appearing in HFS trade advertisements, which ran for several issues in 1993.
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Deputy General ManagerAshoka Hotels (Owned By Itdc) 1988 - 1991Recruited by SVP, ITDC to assist in running daily operations, with complete responsibility for housekeeping, resort & beach facilities with a staff of 50+ for this 5 star hotel. Youngest property DGM ever appointed.
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Resident General ManagerShivniwas Palace Hotel, Udaipur (India) 1987 - 1988Recruited by the King of the royal family who owned this premier 5 star palace hotel to manage the P&L and operational activities. Filming of the James Bond movie “Octopussy” took place here during my tenure.
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Senior Lobby ManagerHyatt Regency, New Delhi (India) 1986 - 1987Offered a senior position at the newly opened first 5 star Super Deluxe Hyatt. Led Front Desk and lobby activities. Lobby included a specialty Chinese restaurant. Led grand opening of first, all black marble, Italian restaurants in New Delhi with several advertisement shoots. In GM's absence, oversaw all responsibilities as Manager on Duty.
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Management TraineeSarova Hotels 1986 - 1986
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Lobby & Night Audit ManagerGresham Hotel, Dublin (Ireland) 1983 - 1986Gresham Hotel, Intern offered FT employment, Dublin, Ireland,
Rajiv Bhatia, Cha,Che,Crme Skills
Rajiv Bhatia, Cha,Che,Crme Education Details
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Trinity College, Dublin (Ireland)Business & Hotel Management -
Fairleigh Dickinson University, Nj (Usa)Hospitality Management
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Delhi University, New Delhi (India)Commerce & Accounting
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Ecole Premier, Brussels (Belgium)High School
Frequently Asked Questions about Rajiv Bhatia, Cha,Che,Crme
What company does Rajiv Bhatia, Cha,Che,Crme work for?
Rajiv Bhatia, Cha,Che,Crme works for Ssn Hotels
What is Rajiv Bhatia, Cha,Che,Crme's role at the current company?
Rajiv Bhatia, Cha,Che,Crme's current role is Chief Operating Officer, SSN Hotels.
What is Rajiv Bhatia, Cha,Che,Crme's email address?
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Rajiv Bhatia, Cha,Che,Crme's direct phone number is +197375*****
What schools did Rajiv Bhatia, Cha,Che,Crme attend?
Rajiv Bhatia, Cha,Che,Crme attended Trinity College, Dublin (Ireland), Fairleigh Dickinson University, Nj (Usa), Delhi University, New Delhi (India), Ecole Premier, Brussels (Belgium).
What are some of Rajiv Bhatia, Cha,Che,Crme's interests?
Rajiv Bhatia, Cha,Che,Crme has interest in International Travel, Children, Facilities, Education, Rooms Division Management, School Of Indian Languages, Culture And Dharma, Organizational Communication And Behavior, In Parsippany, Productivity And Human Performance.
What skills is Rajiv Bhatia, Cha,Che,Crme known for?
Rajiv Bhatia, Cha,Che,Crme has skills like Leadership, Hospitality Industry, Hospitality Management, Hospitality, Hotel Management, Franchising, Training, Management, Operations Management, Hotels, Yield Management, Sales.
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