• Promoting and marketing the business, sometimes to new or niche markets• Formulating sales strategies to attract customers of various sectors• Managing budgets and maintaining statistical and financial records• Sourcing products and destinations to meet consumer demands for bespoke travel and sustainable tourism• Market research and industry updates to handle customer queries and requirements related to tourism• Liaising with corporate customers & partners for customizations based on customers requirements• Dealing with customer enquiries and aiming to meet their expectations• Overview of strategies, budgets and costs, sales commissions and incentives• Mentoring sales team to achieve targets

Key Responsibilities: Managing Business Case activities for enterprise accounts and outsourcing deals on need basis in a timely manner within the boundaries of corporate objectives with minimal risk. Structuring pricing and financial aspects to all bids while ensuring customer needs are addressed as well as business services, financial and corporate policy requirements.  Promoting and marketing the business & new propositions to new or niche markets. Managing comprehensive Profit and Loss and Cash Flow models that cover the entire proposition lifecycle and all aspects of the proposition. Providing assistance in developing escalation packs to senior management using standard tools, formats and processes and present at bid reviews.  Providing the clients with Insurance Solutions for family and business protection. Meeting consumer and corporate clients explaining the policy details with a aim to convert prospects to sales. Determining the long term and short term goals of the clients. Compiling reports of the whole needs, analysing the needs and suggesting appropriate solutions.  Gathering information from clients, assessing their financial needs and risk profile. Arranging specialised types of financial cover in complex cases. Building and maintaining ongoing relationships with clients including scheduling and attending meetings and understanding the nature of clients' businesses or lives. Ensuring clients understand the terms and the extent of the cover provided in line with industry regulations. Renewing or amending existing policies. Advising clients whether and when they need to make a claim on their policies. Managing interim sales teams and cascading their sales targets and territories

As an IT Engineer, I took part in technical communications within the Technical Support Team to share best practices and learn about new technologies. I also worked closely with customers on the technical requirements to provide solutions and identify requirements, including technical details sufficient for product definition. Over the years, I provided network administration to include LAN troubleshooting and resolution. I also installed, configured and maintained back-end and front-end systems, as well as LAN connection. During my association, I troubleshot VDA IPTV system, Cisco IP telephony system and Nomadix high speed internet access system in 396 guest room and 156 apartments. I also installed, configured and troubleshot MICROS 9700 point-of-sale solution in the outlets (restaurants & other areas of the hotel). ✔ Configured and troubleshot Ving Card door locking systems for guest rooms.✔ Suggested hardware and upgrades using established procurement processes.✔ Successfully established, reviewed, approved and processed quotes, requisitions and purchase order for hardware requirements. ✔ Provided support to more than 150 end-users admin staffs and managed the configuration and performance management of all PC systems.

In this capacity, I implemented sales forecasts for the Parts business. To improve parts, I formulated and strategized marketing plan for segments and product lines. While maintaining pricing and gross margin requirements, I provided input to enhance existing products that meet customer requirements. I also managed sales and maintenance activities of the business.

In this capacity, I assisted with the development and management of a compliance sign-off process for each department. I also developed compliance initiatives and programs to comply with the respective legal, licensing, and regulatory obligations. For Anti-Money Laundering (AML), I handled the management as well as execution of second line monitoring and assessment program. Additionally, I identified and informed any changes to legislation and other regulatory requirements relating to AML. To support all customer interactions, I designed, developed and implemented risk assessment framework. I also evaluated AML reports and identified unusual transactions or suspicious activity. As part of the final closure of AML cases, I obtained justifiable explanation on AML exceptions from RMs and document findings/corrective action. ✔ Handled UAE Police/Central Bank/IMSI (Incident Management Security Investigation) queries. Managed US Compliance queries. Monitored reporting of Cheque Returns to UAE Central Bank.✔ Displayed excellence in providing approvals on Personal Account Dealing requests.Preceding Assignments:Better Homes Real Estate IT Systems Administrator (Jun 2004 to Mar 2005) Arab Digital Distribution Logistics Executive (Sep 2001 to Jan 2004)