Rajiv Sharma Email and Phone Number
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Greetings, I'm Rajiv, a seasoned Senior Program Manager boasting over three decades of expertise. My fervor lies in orchestrating large-scale Information Technology initiatives that harmonize flawlessly with organizational goals. Throughout my career, I've relentlessly pursued perfection in program execution, consistently delivering top-notch results that exceed client expectations, schedules, and budgetary constraints.I specialize in directing large and complex projects with budgets ranging from $10M to $15M, and leading global teams of over 150 resources, consistently delivering quality outcomes while meticulously managing project scope, resources, and risks. Notable achievements include achieving a 20% increase in project efficiency through streamlined reporting and a 15% reduction in project costs through optimized resource allocation.I am driven by a desire to drive meaningful change through technology, empowering organizations to achieve their business goals and objectives. My expertise extends to mentorship, stakeholder management, and facilitating cross-functional collaboration to streamline project delivery and maximize efficiency. I possess a deep understanding of Agile frameworks, ITIL practices, and industry-standard program / project governance models, enabling me to lead with confidence and drive results.Core Competency, Certifications and Technological SkillsCore Competency: Project Management | Leadership | Risk Management | PMO | Collaboration | Reporting | Compliance | Agile Methodologies | Business Analytics | Product Management | Data Analysis | Operations Management | Business Process ImprovementCertifications: PgMP | PMP | PRINCE2 Practitioner | AI900 | AZ900 | Generative AI for Project Managers | Generative AI Fundamentals | Neural Network and Deep Learning | Generative AI with Large Language Models | Convolutional Neural Network Technological Skills: JIRA | SharePoint | Google Drive | Dropbox | Microsoft Office Suite (Excel, Word, PowerPoint, Teams) | Microsoft Project | Zoom | Agile Frameworks | SDLC | ISO 27001 | Smartsheet | Power BI | QlikViewI'm genuinely thrilled about the prospect of diving into opportunities where my skills can power meaningful projects, steering them toward success and adding value to the organization. If you're in search of a seasoned Program/Project Manager who can bring experience and a collaborative spirit to your team, please feel free to connect with me on LinkedIn or reach out via email at rajiv.sharm@gmail.com
Accenture
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Senior Program ManagerAccenture Jan 2022 - PresentCalgary, Alberta, CanadaTeam: 150+ Total 🔹Multimillion-Dollar Budget 🔹Enterprise Asset Management 🔹Hybrid Cloud🔹Data Lake🔹Global Data🔹Managed Services with DevOps🔹Gen AI🔹Business AnalysisDirecting and managing Enterprise Asset Management on ServiceNow Platform Program, overseeing a budget of 💲10.5 million.➢ Managed the migration of over 4 million global workstations and non-workstations, valued at over 2 billion, leading to improved productivity and enhanced technology infrastructure.➢ Successfully migrated and transformed over 54M records from legacy FNMS to ServiceNow EAM platform, ensuring seamless transition and minimal disruption to operations➢ Successfully coordinating integrations with 18 downstream applications, resulting in improved overall system performance and customer satisfaction.➢ Managed a 150+ member global team, driving a 10% improvement in project efficiency and fosteringcollaboration, resulting in on-time project delivery and cost savings.➢ Implemented integrations with external data sources utilizing ServiceNow's functionalities like SGC and ACC, alongside third-party integrations including Linux Web API, SAP EBI, Data Fabric, and Rebar.➢ Developed a mobile application solution, reducing location discrepancy resolution time by 40%, asset audit duration by 50%, and asset issue resolution time by 25%.➢ Oversaw vendor contracts totaling $200,000, ensuring timely delivery and quality service for ServiceNow and Neudesic leading to improved client satisfaction.➢ Increased test script automation by 40% using Gen AI within Azure DevOps, resulting in faster release cycles and improved product quality.➢ Successfully migrated the Security Compliance Analytics to the Azure Cloud Platform (PaaS) program, within the allocated budget of 💲2.5 million, resulting in improved data security and cost savings for the company.➢ Delivered 25% reduction in security incidents, earned the prestigious CSO50 award and enhancing the company's security posture. -
Program ManagerAccenture Oct 2017 - Dec 2021Gurugram, Haryana, IndiaTeam: 135+ Total 🔹Multimillion-Dollar Budget 🔹Global Security Compliance🔹Hybrid Cloud🔹Data Lake🔹Global Data🔹Managed Services with DevOps🔹Data Analytics🔹Security Application for Workstation🔹Cross-functional Team LeadershipDeveloped and oversaw the implementation of a comprehensive Security Compliance Application and Analytics Dashboard Program. Spearheaded and successfully executed the largest security compliance initiative within Accenture, with a budget of approximately $10 million, aimed at mitigating noncompliance issues across workstations. This initiative established a resilient and secure workstation environment in alignment with all pertinent security policies and standards. Key achievements include:➢ Development and deployment of a global security compliance tool for over 750,000 workstations, ensuring adherence to organizational security protocols.➢ Creation of an Analytics Dashboard leveraging the Hadoop platform to monitor 25 security compliance parameters on a global scale, enhancing oversight and control over the security landscape across 750,000 machines.➢ Leadership of an international team of 86 resources, facilitating collaboration and synergy to achieve program objectives effectively.➢ Recognition of the program's excellence with the prestigious CS50 industry award for its exceptional business value and thought leadership in advancing security initiatives. -
Project ManagerAccenture May 2017 - Oct 2017Manhattan, New York, United StatesClient - National Football League (NFL)Team: 24+ Client Resources🔹Staff Augmentation 🔹Cisco Network🔹Microsoft Surface🔹Program Management🔹32 Clubs CoordinationSuccessfully delivered three large-scale infrastructure implementation projects, each with its unique challenges and requirements. Leading a team of more than 24 client technical and vendor resources, the entire project lifecycle from initiation to closure for various IT projects spanning from medium to high complexity was managed. This encompassed creating essential project documentation such as Project Charters, Schedules, Work Breakdown Structures, Stakeholder Metrics, Risk & Issue Logs, Vendor Management Plans, Communication Plans, Budgeting and Financial Planning & Forecasting documents, Quality and Technical Validation Checklists, Critical Path Management (CPM), Earned Value Management (EVM) reports, and Audit documentation.➢ Windows 10 Upgrade Rollout at NY, NJ, and LA Offices - Collaborating closely with the client, the migration of over 2200 users to the Windows 10 Enterprise operating system across three key locations was facilitated. Overseeing a team of 16 client technical resources, a smooth transition and successful project delivery were ensured.➢ Microsoft Surface Hub Deployment at NY, NJ, LA, and London Offices - As part of a strategic initiative for the National Football League to enhance conference room infrastructure and collaboration tools, the deployment of 55" Surface Hub devices across multiple office locations was orchestrated. ➢ Replacement of Cisco ACE's (Application Control Engines): Tasked with replacing end-of-life Cisco ACE load balancers, the deployment of new appliances and migration of certificates across 32 clubs throughout the USA was coordinated. Directed 33 club resources, new sites were successfully built on the updated appliances, ensuring uninterrupted service. -
Program Management Office LeadAccenture Sep 2015 - Apr 2017Hartford, Connecticut, United StatesClient - State of Connecticut (Pension)Team: 100+ Total 🔹Multimillion-Dollar Budget 🔹PeopleSoft (Pension Module)🔹PMO Framework🔹Deliverable Management🔹Vendor ManagementIn my capacity as PMO Lead, I effectively managed a team of over 100 individuals and orchestrated the entire program management plan. My responsibilities included, but were not limited to:➢ Developing and executing comprehensive Program/Project Work Plans, ensuring adherence to timelines and milestones to meet project deadlines.➢ Establishing and optimizing processes, particularly for onboarding and offboarding, to streamline resource allocation and productivity.➢ Consolidating deliverables to optimize team efforts and enhance contractual formalization for leadership review.➢ Implementing robust Risk and Issue Management strategies to identify, assess, and mitigate potential project impacts, fostering proactive resolution.➢ Generating detailed weekly status reports for client review and fulfilling reporting requirements for Accenture leadership.➢ Overseeing myRecord (MMR) processes, ensuring adherence to contractual obligations and Accenture's document retention policies.➢ Coordinating client external quality reviews and audits, as well as supporting internal quality reviews conducted by Accenture.➢ Acting as the lead for Client Data Protection (CDP) efforts, managing the RORO tool across projects and ensuring compliance with data protection agreements outlined in the contract.Throughout these endeavors, I demonstrated a commitment to excellence and effective communication, enabling successful project outcomes and client satisfaction. -
Project ManagerAccenture Feb 2015 - Sep 2015Hartford, Connecticut, United StatesClient - CignaAs the Business Acceptance Test (BAT) Lead, I spearheaded the management of end-to-end Integration testing and Business Acceptance testing for the AccelRx program, a pivotal initiative within Cigna. This role encompassed overseeing both Integrated and Non-Integrated Releases, with a monthly schedule comprising over 30 projects across five critical events: Infrastructure & Technology Foundation, Retail and Rebates, Commercial Transitions, Government Transitions, and Home Delivery/Specialty. The strategic significance of the AccelRx program lay in its aim to enhance Cigna's pharmacy value proposition and unlock financial opportunities through a partnership with the strategic Pharmacy Benefit Management (PBM) company, Catamaran. My primary objective was to support the client in Integration/E2E testing, ensuring seamless and flawless releases that aligned with Cigna's business objectives.➢ Monitoring business test progress against predefined goals.➢ Delivering concise and timely reports tailored to various stakeholder audiences.➢ Establishing and managing communication channels and reporting mechanisms to address issues, mitigate risks, and ensure the timely delivery of project outcomes.➢ Identifying and addressing barriers hindering the successful execution of business test plans to drive cost reduction.➢ Implementing agile test and learn methodologies to swiftly address critical business inquiries.➢ Collaborating with the Data/Environment team to manage project requirements and facilitate environment setup activities in line with AccelRx project needs.➢ Spearheading a Group QA Improvement Project, aimed at identifying testing gaps and defining success criteria in areas such as Test Data Management (TDM), Automation, and Performance Testing. This involved creating detailed project plans, communication strategies, risk and issue logs, dependency logs, and diligently tracking and reporting progress to key stakeholders. -
Project ManagerAccenture Jun 2014 - Feb 2015Hartford, Connecticut, United StatesClient - TravelersAs the Delivery Lead for the Server Packaging and Deployment project, my responsibilities encompassed overseeing day-to-day operations and implementing continuous improvement initiatives. This included:➢ Collaborating with the Travelers Lead to ensure sustained executive sponsorship from stakeholders.➢ Partnering with the client delivery lead and portfolio team to maintain a clear pipeline, prioritize scope, and adhere to project timelines.➢ Engaging with the client to effectively manage and refine project scope for required deliverables.➢ Strategizing the project approach, defining staffing responsibilities, and establishing a feasible schedule.➢ Instituting Service Level Objectives (SLO) and defining escalation points for Packaging and Deployment Projects.➢ Creating and managing the roadmap project work plan.➢ Facilitating resource mobilization across all work streams within Accenture.➢ Orchestrating collaboration and management between onshore and offshore teams.➢ Overseeing client work order management to ensure timely and accurate delivery.➢ Proactively identifying and managing project issues and risks, and promptly escalating them to the client for appropriate action. -
Project ManagerAccenture Nov 2013 - Jun 2014Sun Prairie, Wisconsin, United StatesClient - QBE InsuranceAs a Program Manager, I spearheaded initiatives across three key programs, encompassing a total of 12 projects with a cumulative budget exceeding $850K and a team comprising over 62 Quality Business Engineers (QBE) and Vendor resources. These efforts significantly enhanced our client's market positioning while driving operational cost reductions. One pivotal achievement was orchestrating the seamless migration of over 16,000 policies from the legacy Southern Region WINS system to the XM Policy admin system within prescribed timelines and budgetary constraints. Additionally, I provided critical support for the relocation of identified P&C Operations functions to GSSC Manila, undertaking various responsibilities including:➢ Conducting comprehensive evaluations to assess the readiness of each Personal Lines function for transition to GSSC.➢ Strategizing and overseeing the technological enhancements necessary to enable GSSC staff to efficiently utilize relevant applications.➢ Collaborating on GSSC activities to establish requisite connectivity, communications, and user-level technology platforms.➢ Identifying and implementing requisite solutions to address any process or technology impediments hindering the smooth transfer of functions.➢ Designing and implementing application environments suitable for training, practice, and parallel operations phases essential for GSSC readiness.➢ Throughout these endeavors, I ensured meticulous alignment of all projects with program objectives and schedules, overseeing the complete lifecycle of the program. This included conducting cost-benefit analyses, establishing program governance frameworks, prioritizing projects, managing program risks and issues, providing leadership reporting, and continually refining program delivery methodologies to drive optimal outcomes. -
Testing ManagerAccenture Nov 2012 - Oct 2013Bloomington–Normal, Illinois, United StatesClient - State Farm Insurance ➢ Oversaw the entire Software Release Life Cycle for 32 projects across various lines of business (LOBs) including Auto, Fire, Home Insurance, and Banking.➢ Collaborated with 14 client Project Managers (PMs) and Technical Managers (TMs) over 12 months, providing comprehensive management, guidance, and support.➢ Orchestrated Release Management, ensuring adherence to standardized approaches, and timelines.➢ Managed project execution, proactively addressing dependencies, issues, and communicating release health.➢ Guided teams through testing phases such as System, Integration, Performance, and Implementation Testing.➢ Developed a robust Program Management Framework to achieve business objectives within predefined parameters.➢ Implemented and maintained effective Program and Project Governance frameworks, engaging stakeholders, conducting milestone reviews, and facilitating workshops.➢ Led efforts to enhance processes, boost productivity, and ensure optimal resource utilization through continual improvement.➢ Managed dependencies, facilitated communication, and led risk and issue management efforts.➢ Developed key deliverables including the Program Management Plan, Master Test Document, Communication Plan, Risk/Issue Management Plans, Dependency Management guidelines, Organizational Structure, Metrics, EVM Reports, and SharePoint Process Flows.➢ Through meticulous planning, effective leadership, and strategic execution, contributed to successful project delivery aligned with organizational goals. -
Project ManagerAccenture Apr 2011 - Nov 2012Columbus Metropolitan Area, Ohio, United StatesClient - JP Morgan & Chase As a Program Manager, I spearheaded a Technology Strategy and Business Case Assessment project to transition over 550 Solaris Servers to Intel-based Linux Servers. Concurrently, I served as a Project Manager within the AM-Web Team, directly reporting to the client VP, overseeing UNIX, web, and infrastructure projects.➢ Project & Program Management: Successfully delivered 27 projects, ranging from 80 to 1800 hours in estimated effort, with a collective budget exceeding $M across various initiatives. All projects were completed on time, within budget, with effective management of issues and risks.➢ Business Case Development: Aided leadership in crafting a comprehensive Business Case for the Linux porting strategy. This involved gathering data from JPMC systems and stakeholders, creating a server attributes matrix, and projecting a $35M savings from migrating over 1000 servers and applications.➢ Process Improvement: Achieved a 90% efficiency boost in break-fix business and incident management through analytical problem-solving skills, enhancing cost-effectiveness and operational efficiency.➢ Demand Management and Capacity Planning: Leveraged Patterns of Business Activity to predict and regulate demands, optimizing resource allocation, mitigating risks, and enhancing cost efficiencies.➢ Technical Documentation and Soft Skills: Collaborated with technical teams to produce manuals, operating instructions, and other technical documents for hardware and software, aiding in knowledge dissemination and process standardization.➢ Weekly and Monthly Metrics for BAU Projects & Infrastructure: Established and maintained metrics for BAU projects and infrastructure, providing insights into project progress and infrastructure health, facilitating informed decision-making.➢ SharePoint Integration: Managed SharePoint access and operations, ensuring seamless integration and efficient repository management. -
Project ManagerAccenture Feb 2008 - Apr 2011Gurugram, Haryana, India➢ Establish the project approach, encompassing methodology, staffing, responsibilities, and workplan.➢ Develop and review estimates and assumptions for the project's schedule, effort, and cost using established estimating models.➢ Manage and control the project/program budget to ensure strict adherence to the Estimated at Completion (EAC).➢ Define team member roles and expectations clearly, and provide timely feedback.➢ Monitor progress at defined milestones to ensure punctual delivery within budget and surpassing expectations. Balance scope, schedule, budget, quality, and risks, adjusting as needed.➢ Collaborate with other leads to develop, implement, and maintain the Project Plan, including configuration management, risk management, project measurement, and quality management plans.➢ Communicate all requirements, project plans, and changes to commitments to affected team members promptly.➢ Manage relationships and coordinate work among different teams effectively.➢ Ensure adherence to quality assurance processes, including conducting periodic reviews and transitions, and conducting quality audits.➢ Review and manage all changes to requirements through a formally defined scope change process.➢ Represent the project team at business stakeholder and steering committee meetings, obtaining buy-in for key project plans, commitments, and changes.➢ Ensure delivery of the project's assigned portion of planned business value.➢ Provide structure to plan and direct projects throughout the program life cycle.➢ Set the overall direction for the program, establishing program management infrastructure, including governance structure, management processes, plans, procedures, tools, and reports.➢ Manage project interdependencies to ensure successful delivery.➢ Identify, manage, and mitigate risks and issues for all projects within the program, assigning corrective actions and monitoring their effectiveness. -
Account Delivery ManagerHp Mar 2007 - Jan 2008Gurgaon, India➢ Spearhead the development and implementation of the Program Management Plan for HIMSWAN (Himachal Statewide Area Networking).➢ Oversee the execution of IT infrastructure deployment, focusing on establishing a Wide Area Network (WAN) to interconnect over 35 sites with the central Data Center situated in Shimla, the capital of Himachal Pradesh.➢ Provide comprehensive guidance and support to the project team throughout the implementation of the Data Center.➢ Conduct daily progress reviews and disseminate consolidated status reports through a comprehensive dashboard.➢ Foster effective coordination with governmental entities and vendors to ensure the punctual procurement and delivery of requisite hardware.➢ Facilitate seamless collaboration with remote support teams for the deployment and ongoing operations.➢ Demonstrate proficiency in IT Service Management (ITSM) through adept handling of service operations.➢ Functioned as an esteemed Account Manager, boasting a proven track record in IT Service Management and Operations, managing prominent accounts such as PEPSI, Nestle, HIMSWAN, INDIGO Airlines, HT Media, and Maruti, among others.➢ Directed the round-the-clock operations of the Network Operations Center (NOC) for Maruti and INDIGO Airlines.➢ Assume responsibility for the effective management of a team comprising 26 direct reports.➢ Conduct periodic Service Level Agreement (SLA) reviews with end customers and deliver impactful presentations to senior leadership.➢ Collaborate with the team and clients to design and implement an Escalation Matrix for efficient issue resolution.➢ Ensure that all escalations are handled with meticulous attention to detail, prioritizing customer satisfaction as the ultimate objective.➢ Document lessons learned from escalations to inform future practices and enhance organizational knowledge.➢ Cultivate and nurture robust relationships with clients, fostering a climate of trust and collaboration. -
Manager- Service DeliveryCms Computers Limited (India) Nov 2005 - Mar 2007New Delhi Area, India➢ Lead the team of 16 direct reports and 400 engineers to manage and operate the IT environment of IBM-Bharti Project across 16 locations in India. The deal size was $1.2m. It includes Voice, Data, LAN, WAN, and Application Management.➢ Managed 24X7 NOC operations➢ Datacenter Build-out Projects for 8 locations➢ Quarterly billing and payment collection➢ Publishing status dashboard with leadership on fortnightly➢ Monitoring and controlling SLA’s -
Senior ManagerSpice Ltd. Aug 2004 - Nov 2005New Delhi Area, India➢ ITSM Service Management and Operations➢ Responsible for IT operations for banking sector like SBI, SBBJ, PNB and SBOP across Delhi and NCR➢ Managed the team of 16 customer support engineers, 2 Technical SME for Server➢ Technologies and 4 technical SME for networking solution.➢ Also Managed 24X7 remote support team➢ Developing the technical solutions for pre-biding
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ManagerNational Institute Of Fashion Technology Delhi Jan 1998 - Jun 2004New Delhi Area, IndiaI oversaw the establishment and management of an IT facility serving 1800 users within the National Institute of Fashion Technology (NIFT) educational system, spanning seven locations throughout India. Operating primarily from the NIFT headquarters in Delhi, I managed IT service operations in collaboration with vendor CMC Ltd. This entailed developing comprehensive technical designs and documentation for tender processes, as well as overseeing the tendering process itself, including vendor selection. I played a pivotal role in orchestrating the deployment and ongoing operations of IT infrastructure across all seven NIFT centers nationwide. Additionally, I demonstrated adept conflict management skills and effective escalation management throughout project lifecycles, ensuring smooth operations and timely resolution of issues. -
Sr. EngineerZenith Infotech Nov 1995 - Jan 1998New Delhi Area, India➢ Provided technical support for Servers and LAN / WAN devices like Cisco Routers, Switches.➢ Installation and configurations of Servers on Novel Netware 3.12 for client like CCI, MTNL,Publishing houses etc.➢ Setting up network equipment’s and providing support -
Assistant ManagerTeam Computers Aug 1992 - Aug 1995New Delhi Area, India➢ Responsible of Postproduction Quality check and control➢ Liaising with vendors for material and regular inspections➢ Developing the Audit and Quality reports➢ Take Pro-active actions to ensure the quality
Rajiv Sharma Skills
Rajiv Sharma Education Details
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Delhi Board Of Technical Education
Frequently Asked Questions about Rajiv Sharma
What company does Rajiv Sharma work for?
Rajiv Sharma works for Accenture
What is Rajiv Sharma's role at the current company?
Rajiv Sharma's current role is Senior Program Manager | Program Director | Senior Project Manager | Program Management Office (PMO)| Specialize in Budgeting, Risk Assessment, Agile & Scrum | Program Management Professional Available for Opportunities.
What is Rajiv Sharma's email address?
Rajiv Sharma's email address is sh****@****ail.com
What schools did Rajiv Sharma attend?
Rajiv Sharma attended Delhi Board Of Technical Education.
What skills is Rajiv Sharma known for?
Rajiv Sharma has skills like Management, Project Planning, Project Management, Pmo, Pmp, Program Management, Team Building, Business Strategy, Leadership, Management Consulting, Business Process Improvement, Business Process.
Who are Rajiv Sharma's colleagues?
Rajiv Sharma's colleagues are Rashmi Singh, Mahi Singh, Sushmita Madhuri, Shashwat Shivam, Florentino Benito, Prabhu Natarajan, Sourav Misra.
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Rajiv Sharma
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