Rajiv Unnikrishnan Email & Phone Number

New York, New York, Us

Orlando, Florida, Us

Global Offers and Campaign Management:· Architected and lead the implementation of a self-service Offer Management and Tracking tool to enable marketing and e-commerce teams to launch targeted campaigns to existing customers· Directed a global delivery team to lead multiple voice of the customer sessions to capture, configure and build business rules· Collaborated with Architecture, Change Management and Quality control teams in getting design specs, training modules and test plans reviewed. Master Data Management – Resorts· Lead the configuration and implementation of multi domain master data management platform (STEP) to streamline the process of aggregating product catalog for resorts globally· Delivered an Omni channel customer experience by sharing product information seamlessly with back-end systems and customer facing web applications.· Worked closely with e-commerce and Marketing teams to translate and host product information in 12 languages for global audience.Digital Customer Experience· Championed an enterprise wide digital initiative to identify and convert external facing websites to leverage Responsive Web design.· Partnered with internal and external UX teams to create a unified Information Architecture approach and developed web assets to drive consistency and superior user experience. · Lead and managed a cross functional team in the implementation of a global Web Content Management tool (Autonomy Livesite). Designed a user friendly workflow to drive self-publication of content by authors/owners Innovation & Productivity Solutions· Partnered with internal IT teams and collaborated on implementing several innovative technical capabilities focused on improving quality and time to market (APIs, Continuous Integration Tools)· Implemented several productivity tools to help Software Developers and Infrastructure teams to reduce cycle time for code deployment and maintain code coverage thresholds for quality.

Zurich, Ch

UBS is a global firm providing financial services in over 50 countries. UBS Wealth Management in the US offers brokerage services and products as well as asset management and other investment advisory and portfolio management products and services.Portfolio Tracking & Financial Advisory Services•Lead the design, development and implementation of a Web based tool used by UBS branches across North America to track performance of their Financial Advisory products•Designed a custom training module with Interactive content targeted for new Financial Advisors enabling quick on-boarding and assignment •Implemented a web based Knowledge Management solution that enable reduced cycle time for New Product Introductions and improve collaboration among Financial Advisors•Lead a team of 10+ individuals that included Architects, Software Development Engineers & UX experts.•Participated in weekly business and IT leadership reviews to track and monitor status of Technology Initiatives.

Zurich, Ch

Asset Management – Premier Customer Acquisitions•In partnership with Asset Management, Technical Services and Customer Experience teams lead the design and implementation of a tool targeted to improve the experience for prospective high net worth customers •Created custom interfaces to existing Account Management modules that will allow Branch Managers to assign “Hi-Touch” status to potential customers accounts ($1MM+)•Collaborated with Creative and Brand Management teams to automate the conversion of customer financial data in to PDF format for easy printing and to improve customer experience•Leveraged web services to integrate custom modules with Legacy banking applications and CRM systems for data synchronization and consistency.

Parsippany, Nj, Us

Delta Dental is the largest dental plan system in the United States. The Delta Dental Plans Association is composed of 39 independent Delta Dental member companies operating in all 50 states•Recruited as a Technical Lead to migrate a decade old Claims processing application to a contemporary web based solution leveraging Java/J2EE standards• Leveraged XML to create a workflow to enable external partners and providers to submit customer artifacts related to Claims•Developed a comprehensive rules engine to enable plan administrators to detect and eliminate duplicate claims and flag fraudulent transactions•Developed operational reports and push notifications based on role based security (Business Objects)

Mumbai, In