Rajjak Rahaman Email and Phone Number

11 Years Work diverse Experience in Non Voice Operations In US Health Care (Insurance).Over 10 years of cross-functional experience in the areas of Operations, Project Management, Transition, Relationship Management, Quality and Compliance in the BPO Sector.DOMAIN : US Health Care & Insurance (Transaction processing & adjustment area) Responsible for managing a team with providing support on processing claims in health care insurance.Handling & keeping track of the escalations, monitoring peers, providing feedback, coaching and Mentoring. Provided support and reduce the knowledge gap of the team to excel in quality and productivity and to improve from strength to strength. And also made the whole team believe in their own potential.