* Managing Cisco Ready Connected Experience product which provides customer insights with a holistic customer-centric view that helps Account Managers, Renewal Managers and Service Managers significantly do their job. Defined annual roadmap with quarterly milestones, Facilitated planning events, coached and mentored team to adapt lean agile practices. Improved flow of value by improving and assessing the practices in backlog maintenance, prioritization, planning, and agile execution associated with CI/CD pipeline supporting internal Customer Experience team and for Partners. * Led Services BI teams as part of Cisco Data transformation program to move applications from on-Prem (Hadoop) to cloud (Snowflake) database. Optimized applications footprint by working with cross functional teams, reduced operational cost by 50% and increased execution time efficiency by 75% from migrated applications. Out of 24 applications, decommissioned 17 in Hadoop, migrated 4 applications to SF and 1 to HANA.* Defined execution roadmap for Services applications from Teradata to Snowflake migration. Contributed efforts in RFP preparation, Led Agile scrum teams for execution.* Sales SAP(Sapphire) HANA data foundation – one platform for Sales insights in real time. * Dynamic Restatement reports for Sales restated data – provides comprehensive view of account bookings, on-demand account analytics for SAV account business performance. Enables business analytics for sales account coverage analysis.* Managed $5M to $7M worth of D&A Cisco ready and renewals portfolio with operational excellence, with checks and balances ensuring programs were delivered with expected business out comes within budget and on time for a year.* Established financial and resource management planning and monitoring processes, ensured PM’s adapted to these processes there by providing visibility to leadership team on portfolio status at any given point of time.

lead portfolio worth of $7.5M per qtr for Services, Install Base and Entitlements with checks and balances ensuring programs delivered business out comes within budget and on-time for a year. Successfully Lead highly cross functional initiatives like Multiple End User (MEU), IB Discovery and SNTC CAP Enterprise data working closely with multiple business stake holders and cross functional IT teams with critical thinking and strategic execution planning.

• Lead Annuities Business transformation program for customer care release train as Release train engineer with 11 scrum teams. Adapted Scaled Agile Practice to implement this program.Lead Entitlement Framework and Performance Acceleration programs in Foundational services IT .• Practice C-LEAD (Collaborate, Learn, Execute, Accelerate, and Disrupt) model in leading IT teams. • Takes care of Budget Planning, Resource strategy, Roadmap planning, Release Planning, Vendor Management, Risk Mitigation, Stakeholder communication, Process improvements and ensure successful releases of programs.• Earlier worked in multiple roles as Project Manager, Tech Lead, SME and Analyst for various initiatives in Contract Management domain.• Lead SCM delivery team with onsite/offshore resource model for various key initiatives. o C3 Transformation – Migration of C3 from SJ to RCDN & Upgrade of Server from HP to UCS. Architectural change from 3 Node to 12 Node RACo GDCP ODS Migration – Migration of ODS system from SJ to RCDN.o CSCC SSO - Optimization releases for SCM applications ( PA, IBAE, MMAT etc)o Cisco International: Enabling Global countries allowing Cisco to do business directlyo MACD CSO: First CSO designed to align Customer inventory into Cisco inventory.o Access Decision re-architectureo Synergy Whole Offer Foundation: Migration of CIBER applications to C3.o QTC Everest: 11I Upgrade of Cisco Order Management and Accounts Receivables.

1. Lead Service Contract Management delivery team for multiple projects aligned to Cisco Business objectives.2. Performance enhancements to Pending Automation, MMAT applications.3. Access Management re-architecture etc..4. E2E documentation for SCM applications.

Lead Installed Base and Service contracts delivery team for various projects like1. Synergy Whole Offer Foundation: Migration of CIBER applications to C3.2. QTC Everest: 11i Upgrade of Cisco Order Management and Accounts Receivables. 3. SCM SME etc..

Impact Analysis and effort estimates to CIBER applications for multiple projects like BV2.0, TAC Segmentation, Product End of Life, eCustomer etc..

• Worked as Techno-Functional Lead/Analyst for Oracle ERP 10.7, 11i AR, OM modules.• Responsible for Impact Analysis, Architecture design, Functional/Technical design of AR interfaces, OM forms and reports customizations.• Worked on multiple key initiativeso SunRAMP: Replacement of Axiom and Mfgpro systems with Oracle ERP. Lead CRDD (Customer Requested delivery date) module and Date/Time Module as part of SunRAMP.o BTSC-MIT: Break Through Supply Chain is to provide lead time velocity, predictability and consistency all products, customers and geographies at the lowest possible cost.o ODDS: Order delivery date scheduling.

• Worked as an Integration Lead to design interfaces from sub ledgers to GL in Oracle ERP 11.0.3

• Worked as tech lead for AR, OE, INV, AOL and Sys Admin modules.• Responsible for production support issue resolution. Design and development of custom forms and reports, performance improvements of existing procedures.

• Worked as an Integration Lead to design various interfaces (GL Conversion, Price List Conversion, Item Catalog Conversion, BOM Conversion.

• Customization of forms (View Item Transactions form, Define Bill of material form, View pending interface activity form), Writing scripts to clean-up corrupted demanded data for shipped sales orders, customization of reports, Support and assist user community with day-to-day application issues.

• Support and Development of reports and interfaces. ( AP, PO, INV modules)• Customized various reports (Variance report set, Item cross reference listing, transaction register report) and developed a feeder program to import invoice data into AP.

• Worked as Systems Engineer on various business applications like Student Management system, Material Management System.• Involved in design, development and implementation stages.

• Worked as Systems Engineer in various projects like Purta Accounting system, Computer assisted maintenance management system, Personnel Information system etc.• Involved in the design, development, testing and implementation stages.• Created data flow diagrams, New forms, procedures and reports.