Solutions for managing the 21st century workplace

As the MD of ENRIA Limited, Raj Krishnamurthy has led consulting assignments to deliver major enterprise programs across industries and functions. A sample of key roles are described below:Enterprise Architect Development of a pioneering digital communicator solution used for delivering alarm monitoring services for a multinational Electronic Security Services company. This was an intrusive technology that impacted a large established service operation including field service… Show more As the MD of ENRIA Limited, Raj Krishnamurthy has led consulting assignments to deliver major enterprise programs across industries and functions. A sample of key roles are described below:Enterprise Architect Development of a pioneering digital communicator solution used for delivering alarm monitoring services for a multinational Electronic Security Services company. This was an intrusive technology that impacted a large established service operation including field service organisation and a central monitoring station. Raj led the program from concept to successful trials and commercialisation including program organisation, team formation, vendor selection, tactical leadership, pre-sales development, trial customer engagement, beta trials and finally delivery.Services Strategy and EffectivenessEvaluation, design, planning and execution of a comprehensive service growth strategy for a multinational services organisation. This resulted in major programs targeted at improving pricing, customer retention, sales force attrition and overall service offering. In addition strategic reviews at country level resulted in reinforcing the CRM capability and Supply Chain function to deliver top line growth. New Concept CommercialisationENRIA was awarded a grant by the Technology Strategy Board for conducting a feasibility study to develop a novel method for money or value transfer using mobile devices and payment standards compliant methods. This included considerations for Payment Card Industry compliance evaluation, Anti-Money Laundering considerations, Anti-Fraud features and detailed design of the server architecture. The project was showcased at the Collaboration Nation conference in March 2009.StartupENRIA Limited was established with an objective to design and develop innovative solutions for customer interaction. Show less

Jagriti Yatra is an annual train journey that that takes hundreds of India's highly motivated youth (with some participation of international students) between the ages of 20-25 and experienced professionals with age above 25, on a eighteen day national odyssey, introducing them to unsung heroes of India. The aim is to awaken the spirit of entrepreneurship - both social and economic - within India's youth by exposing them to individuals and institutions that are developing unique solutions to… Show more Jagriti Yatra is an annual train journey that that takes hundreds of India's highly motivated youth (with some participation of international students) between the ages of 20-25 and experienced professionals with age above 25, on a eighteen day national odyssey, introducing them to unsung heroes of India. The aim is to awaken the spirit of entrepreneurship - both social and economic - within India's youth by exposing them to individuals and institutions that are developing unique solutions to India's challenges. Through this national event we have begun to inspire the youth of India to lead and develop institutions both nationally and within their communities. Show less

Member of the Senior Management Team and Innovations Director for Initial Facilities, a £600m division of Rentokil Initial which was acquired by Interserve. Member of the Board for the Commercial Division of Interserve. Responsible for over £200m new business creation through innovative customer engagement. Brand creation and Experience visualisation specialist - brought to life a number of catering, security and technical brands including creation of a unique customer experience facility… Show more Member of the Senior Management Team and Innovations Director for Initial Facilities, a £600m division of Rentokil Initial which was acquired by Interserve. Member of the Board for the Commercial Division of Interserve. Responsible for over £200m new business creation through innovative customer engagement. Brand creation and Experience visualisation specialist - brought to life a number of catering, security and technical brands including creation of a unique customer experience facility called iExperience in the heart of London. My team included:LEAN - A strong cross divisional operational improvement team that developed innovative solutions through the adoption of LEAN principles in the services industryInnovation Delivery Factory - An Agile Software development team headed by a solutions director and scrum master supported with onshore and offshore staff to deliver major enterprise solutions for customers including a leading Outdoor Media Provider, an major NHS trust, a National Train Operator, a Payment Solution for School Meals and an innovative Building Management Solution for a large Telecoms Company.Experience Marketing - a group of innovative marketers that developed several brands including one for Schools Catering, London centric Catering, a novel Building Management Solution and an Experience Zone to name a fewMobilisation - Full responsibility for conception to delivery of major projects including project management, helpdesk, transition, transformation and signoff Show less

Responsible for commercial performance of the EMEA organisation with a 600 strong direct sales force. Executed Sales Effectiveness and Customer Retention programs in South Africa, Netherlands, UK, France, Ireland and Spain.

Led the Service organization through a transformation program involving business process improvement, technical training, predictive maintenance, service automation and warranty reduction. Established global service infrastructure by recruiting senior Regional Business Managers, creating P&L ownership, establishing a Best Practices Knowledgebase and a driving a Service Safety Culture.Organic, partnering and acquisitive growth planning and execution for growing the Services… Show more Led the Service organization through a transformation program involving business process improvement, technical training, predictive maintenance, service automation and warranty reduction. Established global service infrastructure by recruiting senior Regional Business Managers, creating P&L ownership, establishing a Best Practices Knowledgebase and a driving a Service Safety Culture.Organic, partnering and acquisitive growth planning and execution for growing the Services business. Led response to major outsourcing contracts for servicing Semicon Manufacturers.Deploying collaboration and automation tools such as Sharepoint, Performance Dashboard and SAP data reporting engines to drive personnel productivity while improving customer satisfaction. Show less