Raj Kshatriya Email & Phone Number

Los Angeles, Ca, Us

Greater Los Angeles Area

Manage sales and business development in Southern California and other prospects in Tijuana, Mexico.*Sales Leader - Hands-on sales and marketing leader adept in collaboration with Manufacturing, Engineering, and Quality department heads to enable customer product requests and formal quotation requests are turned into successful sales.*Quote Conversion – Delivered conversion of $932K in quotes out of $1.3M in 2022. Currently on track to exceed that goal by 20% while managing a $3M+ territory in the Southwest.*Account Leader – Preferred liaison to multiple national accounts due to my timely and detailed response to requests.*New Business – Successful in conversion of global auto manufacturer by specifying our design in their electric battery pack.*Project Lead – Provide oversight of projects for development of R&D products, PPAPs and first article reports to ensure production orders.

Riverside, Ca

* Hired to manage over 45 key accounts; based on exemplary performance and customer satisfaction, appointed to build and oversee key accounts department combining customer service and account management operations. * Served on executive management team executing cross-departmental strategic initiatives. * Ensured quote accuracy, negotiated deals, processed orders, and resolved customer issues. * Drove customer up-selling. * Maintained vendor relationships.* Supervised 9 direct reports, including account manager, sales support executive, outreach specialist, and senior customer service rep.* Maintained accounts representing >40% of company’s revenues via building key account department; streamlined operations and costs while maintaining world-class customer service.* Instrumental in expansion of sales volume from $12.5M to $19.5M over 4-year period, in part, through strengthening affiliation with Norgren as a key supplier into one of the company’s top 5.* Cemented existing customer relationships and cultivated new accounts by implementing strategic business reviews among C-level customer stakeholders and territory account managers.* Facilitated accurate quotes and boosted RFQ conversion to sales by developing SOP manual for sales support department to instruct staff on effective quoting procedures and principles.* Amplified order accuracy substantially by automating 50%+ of all orders after encouraging use of website and OCR technology to process customers’ quotes and purchase orders.* Introduced organization-wide best practices, including use of integrated whole distribution/CRM software (Prophet 21) within comprehensive “proficiency” document.* Enhanced performance management via defining KPIs to track quotes, orders, delivery follow-up, quote conversion, and staff workload.* Embedded culture of confidence, commitment to customer satisfaction, and personal accountability through orchestrating employee engagement and team-building program.

Cerritos, Ca

* Licensed, developed, and operated this franchise location. * Hired, trained, and directed up to 12 staff. * Encouraged customer-oriented approach to ensure satisfaction and repeat business. * Designed marketing and sales promotion programs to attract new customers and drive sales. * Interfaced with suppliers.

Santa Fe Springs, Ca

Challenged to spearhead development of local distributor for Norgren product line, leveraging in-depth expertise of Norgren brand. * Inherited over 500 resale, end user, and OEM accounts (many of them dormant); retained, revived, and expanded customers through fortifying relationships. * Defined target customer profile and conducted prospecting. * Interacted with customers to refine their needs, promote appropriate products, and resolve issues. * Cultivated relationships with over 10 world class manufacturers.* Supervised 4 direct reports, including sales engineer, customer service rep, accountant, and shipping & receiving clerk.* Delivered nearly 7% sales growth during 2008/2009 recession by delivering exemplary customer service, revamping website, and introducing online ordering.* Performed as third-party logistics provider (3PL) for Norgren to large key medical device manufacturing account. The result was income and networking opportunities for ACCI while Norgren benefited by having “local” inventory.* Integrated several new product lines through giving manufacturers confidence in Automation Controls & Components’ commitment to customer satisfaction and ambitious business outlook.* Negotiated sale of business to larger company as part of strategic exit plan.

Anaheim, Ca

* Earned fast-track promotions from part-time role to Operations Manager; maintained 6 accounts while overseeing cross-departmental teams.* Supervised 8 direct reports, including customer service, accounting, shipping & receiving, and warehouse staff.* Facilitated acquisition of large US$860K target medical industry account by realizing ISO 9000 quality registration in 2000 while acting as quality management representative.* Elevated sales by participating in the buildout of Norgren’s US web store which, in turn, increased reach to new prospects and generated leads that resulted in sales revenue.* Ensured efficient and cost-effective operations by playing key role in establishing Six Sigma program.