Rajkumar Gupta Email & Phone Number

Mumbai, Mh, In

Maharashtra, India

1) Strategic Management and Operationsa) Manage and Train the Team on Ops-Excellence.b) Ensure effective communication across verticals.c) Ensure scheduled client meetings, MBR, QBR and CSAT2) Operational excellencea) Complete manpower schedule within the budget, Adjust labour schedule in line with salesb) Ensure checklists and records are accurately captured on LENSc) Ensure all client requirements are communicated to all partners in timed) Ensure budgets are understood, managed and achievede) Ensure Site adherence to compliance and Safety standards as per SLAf) Mystery checks, validate audits findings and corrective measuresg) To build HSE as a culture in the team3) Partner managementa) Engage with the vendor ecosystem across main meal vendors, food chains and standalonetuck shops across cuisines working in tandem with Supply teamb) Regular, documented meetings with key vendorsc) Allocation of vendors across sites, eventsd) Ensure vendor profitability and development4) New Client acquisitiona) Have a complete understanding of the SmartQ pitch to clients for tech product and foodrelated servicesb) Devise operations strategyc) Effective consultative approach on problem solving for the clientd) Clear communication and teamwork across functions to customize the solution for therequiremente) Track transactions across each pipeline stage starting from a lead to contract signing andlaunch5) Client management and cross-sella) Understand the scope of work across each client and revenues being derived across foodand tech servicesb) Meet clients and record call memos covering the latest developments and requirementsEffective consultative approach on problem solving for the clientc) Increase engagement through Pop-up Canopy and eventsd) Maximise app adoption and usagee) Ensure steady revenues through different phases of business

Mumbai

Mumbai

Mumbai

Mumbai, Maharashtra, India

Ahmedabad, Gujarat, India

India

Mumbai Area, India

Bachelor Of Commerce - Bcom, Commerce

Hsc