Rajkumar Jangid Email & Phone Number

New Delhi, Dl, In

India

• Proficient in leveraging advanced AI technology, such as ChatGPT and Google Gamini, to streamline and optimize work processes, enhancing efficiency and productivity.• Providing direction for all real-time management crises (System Outage, crises escalations, Supplier failures etc.)• Collaborating with project team leader to track and display Key performance indicators (KPIs) in real – time, allowing for immediate response to any issues.• Automated dashboard processes to enhance efficiency and provide real – time insights, resulting in insignificant time savings and improved business decision-making through detailed report analysis.• Responsible for managing Exception handled. Agents send exception requests which help to determine accurate adherence levels and sharing the schedule adherence report with client on a daily basis.• Tasked with the daily publication of business dashboards (Service Level, Shrinkage, Email/Chat Cout etc.) and bi-weekly reports of sales and kind of disposition count to keep stakeholders informed and engaged.• Discuss past, present, and future business performance in bi-weekly reports with clients onsite and offsite with all the verticals i.e. RTA, forecasting and resource planning.• Create special ad hoc reports based on client needs and collaborate with senior management for review and discussion.

Bachelor Of Technology - Btech, Computer And Information Sciences And Support Services, Overall Cgpa- 7.88

Activities and Societies: Internal hackathons, Annual function coordinator, GamesAs an engineering student I spent a lot of time.

Bachelor Of Arts - Ba, Public Administration, 65%

Activities and Societies: Political science, Sociology and public administration.

Senior Secondary Education, Mathematics And Computer Science, 84%