Rajkumar Jayakumar Email & Phone Number

Vijayawada, Andhra Pradesh, India

Chennai Area, India

Result oriented professional Service Head with Customer Satisfaction as primary motive, and marketing consultant seeking leadership role that fully utilizes my creativity, strong analytical ability, presentation skills and expertise in providing strategic marketing insight, direction and process improvements for better customer experience. Skilled at.

Chennai, Tamil Nadu, India

• Customer Satisfaction - After Market:
• Responsible for setting up an In-house customer satisfaction survey team in the form of an Outbound Call Center to capture Customer feedback on Sales and Service over the phone.
• Maintaining an 8 member team of executives to carry out daily customer feedback on Sales and Service experience at Dealerships and Company owned Brand Stores across India.Customer Complaint Management:
• Responsible for setting up the Customer Service desk and formulating the expansion plan and streamlining the operation to handle increasing volumes year after year
• 4 Executives handling Customer service email-id of Royal Enfield w.r.t Sales, Service and other general enquires and Inbound Call management.Dealer Audit Report
• Responsible for initiating and creating a process plan and Dealer Service audit Sheet and Customer complaint Register at all dealer locations for CRE's.

Chennai

• Team Manager - SME
• Worked with Clients like AT&T and British Telecom for the outsourced service delivery and Technical Support projects.
• Managing a 50 member team of Subject Matter Experts to assist teams across the production floor on maintaining specific metrics and providing process updates and feedback.
• Attending Client meetings with regards to Process Updates and feedbacks to the client.
• Presentation for weekly review of the center’s performance with the client.
• Scheduling training and feedback sessions for the production teams.