• Conducting various types of manual testing including smoke test, sanity test, regression test, re-test, functional testing & Blackbox Testing.• Proficient in drafting and managing test cases using Excel sheets, ensuring comprehensive coverage of testing scenarios.• Compiling detailed bug reports with precise steps to reproduce issues, facilitating smooth communication with development teams for prompt resolution.• Crafting visually engaging PowerPoint presentations to present testing findings and recommendations for website enhancements to stakeholders.

• 3.3 years Experienced in Amazon product support for US and UK customers. • Experienced in Handling the customer issues after the product release.• Understand the product requirements and explain it to the Customers for clarification.• Understand the customer needs and collecting the customer feedbacks about the product and forward it to the Development team via CSC Tool.• Sharing the Effective ideas to the development team to implement the new features in Amazon products.• Strong troubleshooting Knowledge to resolve the client and customer issues via email and chat.• Effective at working multiple tasks and delivering based on defined schedules.• Attending the Team meeting in the daily basis and also Attending Issue discussion meeting with Development team.• Raising the issues via CSC tool to the development team.• Collecting all Amazon product issue details from the client and customers to raise the defect via CSC tool.• Handling live ticketing issues and follow up with Customer requests and ensure that a high-quality service is provided.• Checking the Defects status in daily basis and report it to the Project Manager.