Rajkumar Kc

Rajkumar Kc Email and Phone Number

Business Support @ Eternity Logistics Solutions Pvt Ltd
Rajkumar Kc's Location
Sahibzada Ajit Singh Nagar, Punjab, India, India
Rajkumar Kc's Contact Details

Rajkumar Kc personal email

About Rajkumar Kc

Transition, Client Relationship, People Management,Business Support, Recruitment, Revenue Assurance and Operations - Call Center Management,WFM - Forecasting,Rostering planning and execution, Complaince and Audit Management.

Rajkumar Kc's Current Company Details
Eternity Logistics Solutions Pvt Ltd

Eternity Logistics Solutions Pvt Ltd

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Business Support
Rajkumar Kc Work Experience Details
  • Eternity Logistics Solutions Pvt Ltd
    National Head
    Eternity Logistics Solutions Pvt Ltd May 2022 - Present
    India
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  • Cogent E Services
    General Manager
    Cogent E Services Oct 2021 - May 2022
    India
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  • Cogent E Services
    Deputy General Manager
    Cogent E Services Oct 2019 - Oct 2021
    Noida Area, India
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  • Cogent E Services Private Limited
    Senior Manager
    Cogent E Services Private Limited Sep 2017 - Oct 2019
    Noida
    Business Support Lead - From Process Improvement of existing business to Transition of New Businesses.D2H , Retail automobile , Online Food ordering , Travel, Banking and E-commerce verticals.Revenue assurance - Preparing and Managing Monthly Revenue forecast , ensuring Delivery is intact by coordinating with Location Account Heads and Process Head ,as applicable.Pan India WFM and MIS.
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  • Cogent E Services
    Manager
    Cogent E Services May 2016 - Sep 2017
    Noida
    Process Head for Paytm Email Support.Site Head for location , handling 650 FTE.
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  • Tata Teleservices Ltd
    Deputy Manager
    Tata Teleservices Ltd Feb 2015 - May 2016
    Mohali,Punjab
    Business Corporate Team Lead EBS Collection - Setting up Call center for Enterprise Collection - Upper North and West Zone.Center SPOC for North Operation.
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  • Conneqt Business Solutions
    Deputy Manager
    Conneqt Business Solutions Mar 2005 - Dec 2014
    Mohali, Punjab, India
    Starting from Inbound call specialist to Deputy Manager , handling all premium Queues of Tata DoCoMo (Gold,Tester,Escalation,Top Corporate) to Enterprises Order Entry Desk at Noida to Account Head of Small medium enterprise Call center based out of Hyderabad , 3 centers out of two location Hyd and Pune , 800+ FTE handling Inbound, outbound , E-mail support .
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Rajkumar Kc Skills

Bpo Mis Team Management Sla Vendor Management Service Delivery Performance Management Outsourcing Crm Telecommunications Employee Engagement Transition Management Operations Management Call Centers Service Level Agreements Management Employee Relations Contact Centers Business Process Improvement

Frequently Asked Questions about Rajkumar Kc

What company does Rajkumar Kc work for?

Rajkumar Kc works for Eternity Logistics Solutions Pvt Ltd

What is Rajkumar Kc's role at the current company?

Rajkumar Kc's current role is Business Support.

What is Rajkumar Kc's email address?

Rajkumar Kc's email address is li****@****ail.com

What skills is Rajkumar Kc known for?

Rajkumar Kc has skills like Bpo, Mis, Team Management, Sla, Vendor Management, Service Delivery, Performance Management, Outsourcing, Crm, Telecommunications, Employee Engagement, Transition Management.

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