Overall owner for service delivery across service lines of ASM, AD, Testing, Mobility, BI and Service Desk, spread across multiple locations in India and US. Responsible for account strategy, planning and ensuring operational efficiency.• Led the Global Service Delivery Organization with 200+ principles producing $20M in annual revenue.• Led the Pre-sales team and managed to win the deal worth $5M and account initiation activities.• More than tripled the organization size in 3 years through multiple deal wins and maintained the customer satisfaction score above 4 out of 5.• Established a truly integrated delivery structure from L1 thru L3, across various teams in 12 months. • Established INTEGRATION AND BI/ANALYTICS CoE and drove process harmonization across heterogeneous teams.• Institutionalized the learnings across units/teams in the organization.

- Responsible for entire delivery across the organization globally, driving Business Strategy and Growth, P&L, and Operations- Drive continuous Innovation through Center of Excellence and building capability and solutions and accelerators in Cloud Computing, Integration products, Business Intelligence, and Analytical tools- Formulate Strategic Alliances and Partnerships with Product vendors and Partners to craft value themes for helping customers adopt digital technology- Abreast with innovations in technology, ability to spot trends and partner with the business to create and seize business opportunities- Skilled at Product / Project Development, Quality Control & Assurance, Delivery and Support- Managing end to end delivery and operations for Projects as well as Products - Managing Software Engineering Operations that include Delivery operations, P&L, Practice management, Staffing, Best Practices & Value Adds- Customer Management (Program management, Delivery management)- Successfully moved total ownership of delivery over to the India Development Center for multiple projects- Successfully set up teams and ensured delivery for entirely new streams for the organization- Set up company-wide best practices and ensured constant improvements - Customizing and Deploying Enterprise-wide Integrated Project Management Systems and Tools.- Mentoring and Coaching Delivery Managers, Project Managers, Program Managers, and Test Managers.

- Manage a team of over 60 resources with diverse ecosystem partners, internal teams, support teams- Manage and execute projects related to Legacy Modernization, Rewrite of the legacy system, and enhancements that vary from 45 hrs to 5000 hrs. - Perform analysis and pilot conversion and come up with the migration/modernization strategy- Submitting a proposal for Resiliency, estimation, identify resources, budget Management for efficient project execution to be well within organization norms- Preparation of Service Orders / Work Orders- Project Initiation, Resource management, Cost Management (billing, Revenue Forecast, budgeting)- Proactively identify potential risks & draft mitigation plan, configuration Management Plans- Co-ordinated team activities and hold regular project review meetings with the team and stakeholders to ensure task completion as per quality and time guidelines- Preparing Senior Management and Operational reports- Project Quality activities – PCI audits, Metrics reports, DPA reports, etc.

- Involved in various consulting assignments and provided strategic solutions- Involved in Fit for Purpose exercise and Application Portfolio Optimization exercise- Identify specific offerings to be pitched to the customer based on the understanding of the customer's domain and capabilities, and offerings built at HCL and the specific BU- Facilitate presentation of the POVs / solution to customers on a need basis- Proactively provide proposals to the customer- Responsible for service level agreements (SLA’s) concerning contracted services, ensuring the SLA’s are achieved; service quality and client expectations are met or exceeded as well as profitable. - Manage the pipeline and delivery of any new transition- Planning transitions activities and finances associated- Designing and delivering KT approach / Conducting KT needs assessment - Preparing, monitoring, and tracking job shadowing & training - Ensuring a proper alignment of all the stakeholders (Client & HCL)- Ensuring the delivery of KT contractual deliverables / Ensuring KT reports & sign-offs

- Participate in Requirements analysis with customer- Involve in engineering activities of the project- Allocate responsibilities for design, implementation, and testing of various modules to appropriate project engineers- Technical decisions related to the project- Organize review of designs, code, and test plans- Ensure change management and change evaluation.- All issues tracking and closure – Requirements, Defects, technical issues- Traceability matrix maintenance- Track defects in the project and identify root causes- Identify the appropriate QA activities for the project within the framework of QMS

- Carry out project-specific activities at the Customer site following Customer processes / HCL processes as agreed in the contract.- Report to Customer Project Manager and Off-shore HCL Project Managers periodically.- Coordinate with onsite engineer/ team to ensure compliance of all Customer and/or HCL processes and procedures- Provide necessary support to onsite Project Manager / HCL offshore Project Manager in technical/ project management activities.- Escalate on-site issues to Customer Project Manager, HCL on-site/ off-shore Project Manager as applicable and document findings, prepare necessary reports, action plan, etc- Ensure that all necessary project documentation is completed and prepare for customer approval/ necessary sign-off at appropriate milestones as per agreement.

- Requirement Gathering at onsite- Preparation of use case specification and realization- Coding and Preparation of Unit Test Cases- Review of Code and Test Cases- Unit Testing & Implementation at onsite

Responsible for software development initially and then in charge for scheduling, design and development, for one or more modules in the projects.Accomplishments• Built a strong foundation on software engineering principles• Demonstrated learnability across projects, business processes, languages and platforms• Early experience on both development and maintenance processes• Self Initiated and developed lot of internal applications/tools related to support teams