Working on Windows 11 Migration Build the Machine and Testing from the LAB.Performing Regression testing after build the Machine from the LAB.Creation and Importing GPO from Windows 10 to Windows 11.Edit the GPO based on Role Owners ex.

Install, organize, test, maintain, check and troubleshoot the clientsweb based and desktop applications either through remote or call.● Experience in troubleshooting Citrix issues and have worked with variousPowerShell script.

Resolve OS, Network, Application related incidents / Issues● Virtual Desktop Installation & Management● Troubleshooting the connectivity issues of the application with the server.● Troubleshooting Citrix receiver and Azure VDI related issues.● Knowledge on the director console and perform basic troubleshooting.● Experienced in entitling, Un-Entitling and pushing various software by using Radia connect.● Proficient in troubleshooting all the browser (IE, Google chrome, Firefox) issues

We have monitored the [Critical & Major & minor and warning] alerts through HP Open view Unix, Linux and Windows.● A competent professional with by monitoring the alert and creating incident to the appropriate teams.● Escalate through via Email or Phone or Page or chat and PDSM.● Strictly adhere to the SLA and escalate the concerned team.● Proactive monitoring of alarms from client/customer infrastructure.

Remote support through SCCM RC client, Dame Ware and MS Lync 2013.● Configuring and working with Microsoft Office Outlook 2007, 2010 and 2013.● Diagnoses and resolves LAN printer problems, PC hardware problems, Internet and LAN access problems.● Configuring and troubleshooting various laptops like DELL E5400 series & Lenovo ThinkPad and Carbon series.● Maintaining inventory of all Users, Systems, Network connectivity IP details and Information security.● Providing login credentials, workstation and access cards for new joining employees.● BMC Patrol is the tool using for monitoring all server components like (CPU, Memory and HDD utilization) based on the alert generation working on priority to resolve the INCIDENTS as per the given SLA.● Using Remedy tool to create and assign tickets for various work groups.● Handling Tickets through BMC Remedy Tool 8.1● Handling 120 branches of Emirates National Bank of Dubai● Providing resolutions by using SCCM Remote Control Tool or MSTSC.