Technical Support Help Desk
Chennai, Tamil Nadu, India
Remote support through SCCM RC client, Dame Ware and MS Lync 2013.● Configuring and working with Microsoft Office Outlook 2007, 2010 and 2013.● Diagnoses and resolves LAN printer problems, PC hardware problems, Internet and LAN access problems.● Configuring and troubleshooting various laptops like DELL E5400 series & Lenovo ThinkPad and Carbon series.● Maintaining inventory of all Users, Systems, Network connectivity IP details and Information security.● Providing login credentials, workstation and access cards for new joining employees.● BMC Patrol is the tool using for monitoring all server components like (CPU, Memory and HDD utilization) based on the alert generation working on priority to resolve the INCIDENTS as per the given SLA.● Using Remedy tool to create and assign tickets for various work groups.● Handling Tickets through BMC Remedy Tool 8.1● Handling 120 branches of Emirates National Bank of Dubai● Providing resolutions by using SCCM Remote Control Tool or MSTSC.