Responsible for managing and optimizing profit and loss statements, ensuring financial health and profitability of the business. Developing strategies and initiatives to drive business expansion, market penetration, and revenue growth. Implementing processes and systems to enhance operational efficiency, productivity, and quality across all business functions. Building and maintaining strong relationships with clients to ensure satisfaction, loyalty, and long-term partnerships.Managing cash flow effectively to ensure liquidity and financial stability for the organization. Focusing on delivering high-quality services to meet and exceed customer expectations, thereby enhancing satisfaction and loyalty. Leading initiatives to drive business transformation, innovation, and adaptation to changing market dynamics. Providing strong and visionary leadership to inspire and motivate teams to achieve organizational goals and objectives. Ensuring adherence to regulatory requirements, industry standards, and internal policies to mitigate risks and maintain legal and ethical integrity. Developing and implementing training programs to upskill and empower employees, enhancing their performance and capabilities. Establishing protocols and mechanisms for handling and resolving escalated issues and challenges in a timely and effective manner.Overseeing the recruitment process to attract, select, and onboard top talent that aligns with organizational goals and culture.

Responsible for overseeing overall business performance, encompassing growth, revenue, margin, profitability, cash flow, and DSO management. Organizing training programs to enhance operational efficiencies among the workforce, with a focus on technical skills and customer care. Collaborating with customers to address service and operational issues promptly and effectively. Driving business excellence through the adoption of process improvement techniques and ensuring quality compliance. Streamlining operations by defining and implementing policies, procedures, and systems, while identifying and addressing gaps across processes, compliance, and vendor management. Accomplishments: Achieved a 98% customer retention rate, maintaining the top line and bottom line of the company. Reduced the Days Sales Outstanding (DSO) from 70 days to 50 days, improving cash flow efficiency. Received the Excellence Award for outstanding customer service in 2021 and 2019, recognizing contributions to operational excellence and customer satisfaction.

Led a team of three operation managers and a workforce of 2000 Building Care Workers (BCWs). Managed operations for key clients with monthly revenues totaling around 2.5 crores, focusing on developing and maintaining long-term relationships to enhance customer satisfaction and retention. Monitored overall functioning, identified improvement areas, and implemented measures to maximize customer satisfaction. Demonstrated proficiency in vendor management and conducted market studies to identify relevant facilities required for client satisfaction. Accomplishments: Improved collection rates from 65% to 90%, ensuring better financial stability and cash flow management. Initiated the collection of client feedback testimonials, utilized for achieving 100% retention and contract renewals. Assisted in departmental restructuring and manager allocations, resulting in a decrease in Turnaround Time (TAT) for addressing service issues effectively.

• Managing all aspects of operations including Collection, Complaint, Vehicle Maintenance, and Independent Contractor Relations.• Monitoring overall functioning, identifying improvement areas and implementing measures to maximize customer satisfaction level.• Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels .• Ensures that Safety and Security Awareness are emphasized, practiced and periodically inspected, and that employees are trained in appropriate responses to unsafe situations. • Supervising operations to ensure that staff members comply with administrative policies and procedures, • Handling the Cash Flow Management.• Leading a line of business workforce of 1500 taxi drivers on collection, qualities and process standards. • Overseeing the collection of Subscription at Rs 4.5Cr per month with a consistent 98% net on month on month.• Proactively direct and control the maintenance, repair and/or recondition fleet vehicles by enforcing the respective department to resolve.Accomplishments• Essayed a key role in initiating the operations from scratch since the deployment of Meru setup in BIAL (Bangalore International Airport Limited).• Revenue collection at 98 % on a regular basis.• Successfully reduced customer complaint. • Received the CEO Award in 2011 for resolving a crucial crisis management.• Process for Collection streamlined to maximize the collection.• Training for drivers to improve the behavior.

• Handled corporate clients. • Managed a team to ensure seamless transportation arrangements for the clients.• Business development by selling premier segment cars.• Ensured clean vehicles, a full ready line with proper car mix and sound specialty car management.• Billing and collection process for corporate clients, empowered associates to make decisions.Accomplishments• Process for billing and payment collection form corporate clients. Streamlined.• Process for reservation and confirmation through team.

• Responsible for making transport arrangement for visitors and provided a high level of customer service.• Billing and Invoicing.