Rajkumar P. Email & Phone Number

Ahmedabad, Gj, In

Vadodara, Gujarat, India

Serve as an escalation point for end-user computing issues and complaints, effectively resolving problems for business users.- Collaborate with internal and external stakeholders to review and enhance end-user computing service delivery.- Conduct effort analysis, allocate work, and manage resource planning to optimize team performance.- Prepare and present daily, weekly, and monthly reports to both internal teams and clients.- Ensure adherence to company policies, compliance standards, and IT best practices.

Ahmedabad, Gujarat, India

Managing support queries, handling escalations, and providing quality technical/software support.Zensdesk, Jira, CAD, Server/Production cycle run.Following ITIL/ITSM of the organization.

Ahmedabad Area, India

As a senior support manager, I have to ensure a business' customers receive outstanding support and all their needs are met. Responsibilities:Managing Escalation, Enterprise Account Management, minimizing churn , managing helpdocs- knowledge-base, meeting SLA-Live chat, social media, email, call, meeting, remote support, technical and application supportZendesk, Jira, Management, data driven Plan implementation and execution, setup training internally as well for enterprise clients.Hands-on experience with popular SaaS applications, such as Salesforce/HubSpot. Our Co-browse feature, VoIP, Analytics, AI bots, Amazon Lex, IBM Watson, Dialog flow, ERPs, CRMs, Supply Chain, E-commerce system.Maintaining NPS, CSAT, Improve MRR (ROI) (Increased by more than 100% for more than 8 clients, got doubled their license due to quality support provided during pandemic)5+ years of experience in the SaaS industry with expertise in B2B as well as B2C interaction andsolutions.

Ahmedabad Area, India

Provided support to user's technical issues on phone as well as via emails. like outlookconfiguration,internet proxy issue,POS technical issues,server,AD,CRM,.PST OST ETC.Configured hardware, devices and software to set up work stations for employees.Resolved issues with systems, hardware and telephones quickly and accurately.

Ahmedabad Area, India

Maintaining and providing resolution to customers' service requests (SR) within TAT for UK/Ireland international clientResolved customer billing errors by researching issues in system, asking open-ended questions and determining root causes of problems.

Bhuj Area, India

Provided after sales services to electronics equipment's, was assisting a technical engineer.Was doing admin-related work at the office, maintaining expense and account of the company.Used to take follow-up clients and customer about services given to them and getting their feedback .