Exchange Online, Identity & Outlook • Providing Exchange Online training & support to Microsoft Certified Gold / Silver partners• Technical Consulting for deploying Office 365 Exchange, On Premise & Exchange Online (standalone/hybrid co-existence).• Worked with almost all EXO features and has very good understanding of their troubleshooting• In depth troubleshooting skills in connectivity & exchange features w.r.t to Outlook client • In depth knowledge on MFCMAPI & Mr. MAPI tools to resolve various client as well as Exchange related issues• Resolved many technically challenged issues with help of MFCMAPI tool.• Worked on Partner Portal issues with Office 365• Having experience in PowerShell to resolve Exchange related issues• Good knowledge on Azure Active Directory Connect, Active Directory Federation Services• Learning CREST API for custom portal in Office 365• In depth knowledge on GPO’s related to Outlook for MAPI connectivity (command bar level)• Having experience dealing with Product Group bugs in Exchange Online as well as O365 tenants• Good knowledge on Terminal Server related issues in Outlook on Connectivity perspectives. • Did Weekly conference with Microsoft Product group team to report, analyse & expedite Escalations• Handled many Escalations on below topicso ADRMS, IRM, Migrations, Retention Policies, MFCMAPI, Custom code based solution (Macros) in Outlook, Search (Exchange Database & Outlook database), Credential Prompt.

Microsoft Outlook Project: 1. Overall 60 Months experience in Microsoft project as Technical Lead 2. Supported Microsoft Outlook Product & Clients with various messaging protocol available in market such as MAPI, EWS, EAS, IMAP, POP3, HTTP.3. Project included 60+ engineers, out of which had 22 engineers were aligned to me. 4. Provided remote support to Microsoft Partner to expedite issues towards solution.5. Achieved Technical Lead Role in 7 months of tenure with expertise in the project. 6. Initiated engineer bucketing to differentiate handling of issues at different level to standardize technical hierarchy.7. Collaborated with Microsoft Product Group via War Room to highlight on-going technical trends.8. Reading & Analyzing various logs such as PE, OPM, IMAP, ProcMon, Regmon, Netmon, WireShark, ExRCA, (Learned iDNA, ADPlus crash hang dumps with KL Switch Only for Root Cause Analysis of intricate & intermittent issues)9. Awarded as Best Technical Lead for 5 Consecutive quarters. 10. Awarded for preparing Best Canned Troubleshooting for queue11. Received many Pragati awards for Microsoft Internal and External Knowledge Based articles.Microsoft Exchange Online Project (Office 365)1. Since Microsoft Outlook project was merged with Exchange Online, got opportunity to work with Exchange Online i.e. product of Office 365 subscription2. Project involved working on various Exchange online migration, domain validation, Connectivity, Exchange Administration, User management etc.3. Trained current project engineers for Outlook and Outlook project engineers for Exchange online for cross speciality.4. Handled training projects across Wipro vendors for cross training & speciality. 5. Initiated Total Case Ownership project with ADFS & DirSync project of Microsoft.6. Standardized total project with 2 Level of Tiers for betterment of process as recommended by Microsoft Clients.