1. Identifying and prospecting potential customers to generate leads and build a pipeline of opportunities2. Conducting research on the market, industry, and competitors to identify trends and opportunities for growth3. Qualifying leads and determining their potential value to the business by assessing their needs, budget, authority, and timeline4. Building relationships with prospects and customers through various channels, such as email, phone, social media, and in-person interactions5. Collaborating with account executives and other sales team members to develop and execute sales strategies to close deals and meet revenue targets6. Providing product demos and presentations to prospects to showcase the product's features and benefits7. Tracking and reporting on sales metrics and pipeline performance to management to ensure visibility and accountability8. Staying up-to-date with product knowledge and industry trends to effectively communicate value propositions to prospects and customers9. Contributing to the development and improvement of sales processes and procedures to increase efficiency and effectiveness

1. Responding to customer inquiries and resolving issues via phone, email, chat, and in-person interactions2. Managing customer complaints and ensuring timely resolution to maintain high levels of customer satisfaction3. Providing customers with accurate and up-to-date information regarding flight schedules, fares, baggage policies, and other relevant information4. Assisting customers with booking and rescheduling flights, issuing refunds, and making other changes to their travel plans5. Collaborating with other departments such as operations and finance to ensure a seamless customer experience6. Monitoring customer feedback and reporting trends to management for continuous improvement of customer service processes7. Maintaining customer records and ensuring compliance with data protection policies and regulationsParticipating in training and development programs to enhance knowledge and skills related to customer service and airline operations