Rajkumar Shanmugam Email and Phone Number

People, culture, and HR processes are my forte. I am in charge of all HR functions, that includes talent acquisition, talent management, salary and benefits, employee engagement, learning and development, and employee relations.

Strategic Areas: • Ensured the organization level OKRs translated to team level and KRAs set to the team. • Consistent monitoring of team performance on progress, intervention at deviations, involve on escalations.• Created and established process SOPs & policies and employee handbook.• Implemented governance metrics for ISO compliance. ISO requirement adherence and ensured compliance, conducted ISO mock audits on a monthly frequency.• Integrated the various functions for better collaboration for excellence in ESAT scores and NPS.• Maximized team productivity, efficiency and motivation.• Developed a highly impactful onboarding experience for the new joinees.• Emulated various process changes by Interventions of various survey feedback and implementation of employee friendly processes by conducting Onboarding surveys, Exit surveys, new hires connects on 15, 30, 45 days.Operational Areas:• Responsible for team deliverables on smooth Onboarding, Files & Documentation, BGV, Insurance, Helpdesk, Confirmations, PMS, PIPs and Exits.• Created Monthly, Quarterly and Annual MIS reports to leadership.• Conducted monthly and quarterly team performance reviews. • Implemented and monitoring of the Onboarding and exit checklist report.• Verified employee BGV reports and handled red reports resulting in service terminations.• My Interventions involved on PIP escalations, NCNS terminations, Disciplinary issues, in situations where any process required to be expedited by leadership team. • Ensured confirmations process completion on-time, created and monitored tracker on progress.• Enabled a 100% query management systems via fresh-desk.• Maintained team morale, mentored, motivated and counseled.

Managing complete US Staffing Business operations. Focus on US Staffing, US Onboarding, Immigrations, US Payroll/Benefits, Employee/Employer Insurance, Contracts - MSA, SOW, NDA, COI, HRIS, New Client onboarding, HR MIS Reports.

Managed end-to-end HR process, Immigration, IT Staffing delivery and Business ContractsResponsibilities:HR:Re-designed Handbook, Designed metrics, HR Process and Policies.Transitioned Appraisal and Onboarding to HRIS.Brought down helpdesk tickets TAT to 0% compliance on response.Connected with all the employees stationed across US and set the HR presence for any support.E-Sat survey score percentage to 90% positive from 40%.Business Contracts :Revisited all the terms in Master agreement, Statement of Work agreement and NDA and streamlined the contracts to market standards. Indemnified the Company from non-compliance and corrected anomalies in clauses of vendor contracts.Reduced the TAT of sign-offs of contracts from 3 days to 1 day.Introduced best practice methods like online docusign to sign confidential agreements.Staffing:Achieved target of team placements number each quarter. Vendor-relations a high dependent factor ensured cost negotiation with staffing vendors at my best skill level and closed deals.Client-relations was a key factor and handled all direct clients for onboarding paper-work during deal closures and complied to norms with nil error/on-time.Team management was a driving factor in this business vertical, ensure below minima attrition and trained new incumbents. Immigrations:Set-up process and monitoring mechanism for all activities requiring renewals/extension of visas. Run audits on weekly meetings report to maintain all employees are compliant to their different geographies.Quality control on documentation for new visas, extension process, visa stamping process and RFEs.Maintained rapport with immigration attorneys to enable TAT in filing cases.Trained team on the process and timelines and ensured sustained work process culture.

Employee Relations & Campus connect. Led and managed the full cycle 2 annual campus hire Project. Ideated the complete requirement with CEO on budget, Ratings, Quantity, Selection process, SLAs, Colleges listing, Placement talks, Online Tests, offer roll-out, post offer engagement planning until on-boarding. Post on-boarding assessment and mentoring of freshers.

SME in global office set-up and resource mobilization. Had formed team from various departments, ideated and initiated business extensions at Bahrain. Conceptualizing process workflow for Global mobility, Immigrations visa procedures, employee global policies and procedures. Leading HR functions; analyzing the HR & administration processes, streamlining systems, focusing on improving processes to promote reliability, increase simplicity and enable scalable growth. Manage multi location sites (Bahrin, Oman, Qatar, Abudhabi, Dubai, Kuwait), heading end to end Hr functions for 250+ employees for an unit, with their various employee related issues on policies, employee relations, grievance handling, employee query handling processes, investigations on work place concerns, transfer cases, compensation, project allocations, separation, VISA validation & acceptance, immigration, Performance Measure etcand

• Set up HR function for the organization from scratch, initiating policies, educating employees on code of conduct and disciplinary controls, recruitment standards, designing compensation and benefit strategies and structure, roles and responsibilities along with performance measurement metrics. Define appraisal process guidelines considering performance and growth values, creating internal growth opportunities, future promotions and career paths. Execute unit specific performance management framework.• Partner with business to drive performance, enhance productivity: Conduct orientation workshops for appraisees, appraisers & reviewers across locations and at onsite. Post appraisal conducts and reviews the status of the PIP cases in order to ensure fair and effective feedback mechanism and periodic reviews that leads to improved performance.• Take skip meetings & HR sessions/HR Hours at various levels & give valuable feedbacks to the Delivery Manager for the improvement of the employee relations in the organization. Employee Assistance: Co-ordinates with onsite HR SPOC on closure of issues of onsite / deputees. Mediate between offshore delivery and onsite HR SPOC to closure.• Employee engagement: Conceptualize and implement specific engagement activities based on the need of the unit in order to keep the unit updated on the happenings and increase the engagement levels. Employee Development: Coordinates and participates with ILI to execute unit level training / development initiatives. • In-house recruitment: Establish recruitment policies and standards, evaluation metrics, monitor the Recruitment dashboard on a weekly basis. Communication to all stakeholders in the business the status of open positions. Initiates contact with the offered candidates and address their queries in order to improve candidate engagement. Take collaborative decisions in line with ops managers.

Recruitment process:• Implemented a complete role based interview panel. Designed templates and formspertaining to recruitment process. Identified role based JDs and published the KRAs andKPIs. Initiated BG verification process.
Induction:• Prepared and implemented Induction Program and on-boarding process. Conduct employeeorientation for the new employees. Prepared Employee Handbook for the aid of newemployees.
Employee Relations:• Employee Engagement Program –hosted monthly fun activities, birthday celebrations, sportsevents and in-house games. Conducted regular meetings with employees in groups andindividually. Introduced Employee Referral Program.• Conducted regular Employee Satisfaction Surveys [ESS].• Training & Development:• Designed on-job-training program a comprehensive in-plant training process document.• Compiled Training Needs Analysis and coordinated for training programs.• Initiated Communication Development Sessions (CDS) for the HR team.• Established the Skill-Matrix.
Visa Processing:• Prepared the procedure & documentation for processing H1B, H4, B1, L1 visas.• Provided guidance to employees in the visa application and consulate interview process.
HR Policies & Procedures:• Designing HR policies and procedures. Prepared all the HR templates for forms and letters.• Introduced Sexual Harassment policy. Identified and implemented process for vital HRactivities, like recruitment, Induction & Exit Formalities, Dress code policy, performanceappraisal and confirmation process.
ISO Standards:• Championed external audits for four consecutive years and successful in meeting theexpectations.• Introduced letter coding concept and versioning concept for all the HR templates and forms.
Relieving Formalities:• Implemented Exit Interviews to process attrition analysis and formulated action items todecrease attrition.