• Responsible for hiring Provisioning Team members.• Led and Manage Broadband, VOIP, and Port In Provisioning Teams equaling 17 Team members. Responsible for performance of all 3 Teams. • Responsible for One on one, and performance reviews with Team members. Provide training and career development paths.• Provisioning support to ensure all order requests are processed and completed within defined SLA. • Provide support, training, guidance on workload management, and processes/procedures to provide excellent service to clients, both internal and external.• Vendor Management, weekly calls with Vendors to ensure orders are being processed or escalated within SLA. • Work with Senior Leadership on strategic directions of the provisioning bonded interface, sets priorities of system enhancements and issues, responsible for provisioning task related LSOG version upgrades with OSS vendor.

• New Business Development o Prospect for potential new opportunity and turn this into increased business.o Research and build relationships with new/existing clientso Plan approaches and pitches. * Work with team to develop proposals that speaks to the client’s needs, concerns, and objectiveso Participate in pricing the solution/service.o Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion. * Use a variety of styles to persuade or negotiate appropriately• Client Retentiono Present new products and services and enhance existing relationships.o Work with technical staff and other internal colleagues to meet customer needs.o Arrange and participate in internal and external client debriefs• Business Development Planningo Present to and consult with mid and senior level management on business trends with a view to developing new services, products, and distribution channels.o Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales.o Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators• Management and Researcho Submit weekly progress reports and ensure data is accurate.o Ensure that data is accurately entered and managed within the company’s CRM or other sales management system.o Forecast targets and ensure they are met by the team.o Track and record activity on accounts and help to close deals to meet these targets.o Ensure all team members represent the company in the best light.o Present business development training and mentoring to business developers and other internal staff.o Research and develop a thorough understanding of the company’s people and capabilities.o Understand the company’s goal and purpose so that will continual to enhance the company’s performance. Telecom OSS and BSS knowledge. CRM experience

Strategy planning & implementation for new interconnects (Coordinating with Contract and Legel team).Analysis for Customer and vendor performanceClosely working with Sr. ManagementMaintaining Daily/Weekly/Fortnightly/Monthly Report for Top routes, Monthly Deal, Margin Report, Traffic analysis report, Customer and Vendor Reports, Etc...Coordinating with Sale and NOC team to resolve routes issue's Coordinating wiith Billing team to resolve billing disputsProactively doing Code analysis to avoid billing issueAnalysing and Generating new business opportunities

Strategy planning & implementation for new interconnects.Carrier sales, Update and maintain LCR table for wholesale and premium customers, Notify internal teams on any rate decrease or increase from supplier.Identify routes with new routes and routes with significant rates changes and liaise with Engineering to test.Maintain database of blocked routes and unblock the routes when effective dates take place .Research market trends and customers, suppliers, and competitors.Preparing the management ,Sales reports and send it to the management on a weekly basis.

Managing the provisioning team successfully transitioned the process and trained the new hires. Successfully Transitioned the process from Pacwest US to Pacwest India Downloaded orders from the queue and redirected them to the team members Streamlined Company's operations by developing and rolling out new policies and reports Trained, coached and mentored staff to ensure smooth adoption of new program Generate daily and weekly reports on detailed destination completion statistics and specific external vendor troubles. Driving Productivity & Accuracy by doing one-on-ones, training needs identification, and team huddles, updates sharing on the regular basis regarding any communication received by counterparts etc Provide Leadership with key reports for the process Organize Huddles and Routine meetings with team to work on process improvements such as enhancement of SOP, outlier management, etc Provide One on one’s with provisioner in improving their core performance and discussions with time plans on end career goals Product research and vendor interaction

Experience in handling the below responsibilitieso Vendor Managemento Retail and Wholesale Client Interfacingo Service Delivery(LNP Management, Toll Free Management, Number management, e911 services)o Carrier Performance ManagementMonitor Primus retail performance and analyzing ideas that may have impact on the business and customersProviding and analyzing the various reports( Revenue Reports, Global Margin Reports, Rate Increase/ Decrease report) to management on call traffic / routingAnalyzing the target rates of customers with existing vendor rates and improving the current margin by finding new opportunitiesDelegate task to the respective team members. Ensure time bound delivery by having follow up and conference calls with teamPlanning, collecting, analyzing and preparing reports for monthly meetingsMonitor performance of traffic over various carriers concerned over periods of time (days/weeks/months) by using tool TMS(Traffic Management System)Providing recommendations for business improvementsGenerate International Service level reports and compare against the global KPI’s analysing key indicators, benchmarks and trends and support management with reasoned analysis Time bound delivery of services to customers, managing customer & customer related dependencies, meeting all the delivery related targets as set by the organizationLiaising with Clients in Scotland regarding Residential and Business issues / customersMaintaining the Calling Card, Residential and Business tables in terms of new codes, new breakoutsTrained, coached and mentored staff to ensure smooth adoption of new programStreamlined Company's operations by developing and rolling out new policies and reportsInitiated roll out of new SLA and KPI's for the teamProvided One on One with team members in improving their core performance and discussions with time plans on end career goals

Process – ASR Provisioning (XO) Responsible for ASR (Access Service Request) provisioning - involves both Placing orders for Telecom Providers (LEC's) in U.S as well as Order Management Responsible for the client escalations Conference calls with Clients and publishing and discussing process Development Analyzing MIS reports & Statistics to identify performance gaps and training needs Follow up and Escalations to get the FOC (Firm Order Commitment) from the LEC and ensure the Circuit delivered to the customer within the Desired Due Date.

Specialist in integrated number portability, LSR and ASR solutions Maintained the Base Customer Service Center, pre-filled, prepared all material and cost analysis associated with each individual service order. Assigned priority and tracked all pasted and future orders Responsible for ASR (Access Service Request) provisioning - involves both Placing orders for Telecom Providers (LEC's) in U.S as well as Order ManagementUndertake LSR (Local Service Request) Provisioning - involves placing orders for Telecom Providers services like numbering portability, loop conversionResponsible for addressing client queries and concerns.Order processing doing pre order Validation of orders by validating the customer address and CSR if it validates place the order otherwise reject back.Order processing involves pre order validation of CFA & Customer address, if it validates place the order otherwise reject back order.