Lead - Business Excellence
Current• Responsible for identification and improvement of Key business growth & hygiene metrics across all cities of operation• Introduced changes in the beat plan logic which resulted in 8 X tonnage increase from average of 29 to 233 tons/day & 9 X Active retailer base increase from 480 to 3730• Brought in collections product and process changes which resulted in increase of same-day collections to 95% from 79%. Bad debts also decreased from 7% to 0.5 % • Drove 100% customer app orders from 78% which reduced sales team cost by more than 18%. • Conceptualized and implemented distributor model in F&V business which reduced operational costs by 11%• Implemented Loyalty programs with returns weightage that resulted in decrease of overall returns to 5% from 7.4%• Conceptualized subscription sales model and piloted in 2 DCs which is proven now to reduce sales team cost by >66%