Program Management:- Led large-scale IT integration programs for mergers and acquisitions - Developed and executed program strategies, plans, and budgets - Managed cross-functional teams, including IT, business stakeholders, and external partnersIT Integration: - Overseen the integration of IT systems, applications, and infrastructure - Ensured seamless transition of IT services and minimal disruption to business operations - Managed IT due… Show more Program Management:- Led large-scale IT integration programs for mergers and acquisitions - Developed and executed program strategies, plans, and budgets - Managed cross-functional teams, including IT, business stakeholders, and external partnersIT Integration: - Overseen the integration of IT systems, applications, and infrastructure - Ensured seamless transition of IT services and minimal disruption to business operations - Managed IT due diligence, risk assessment, and mitigation- Stakeholder Management: - Communicate program status, risks, and changes to senior management, business stakeholders, and external partners - Managed expectations, build trust, and foster collaboration - Ensured alignment with business objectives and IT strategies- Change Management: - Developed and implemented change management plans to minimize business disruption - Managed overall communication, training, and support for affected employees - Ensured compliance with regulatory requirements- Budgeting and Cost Management: - Managed program budgets, track expenses, and ensure cost-effectiveness - Identified and mitigate financial risks - Ensured transparency and accountability- Risk Management: - Identify, assess, and mitigate program risks - Develop and implement risk management plans - Ensure compliance with regulatory requirements- Quality Assurance: - Ensure program deliverables meet quality standards - Managed the over all quality assurance processes and procedures - Conduct regular quality checks and audits Show less

Senior Project Manager - Storage TechnologiesResponsibilities:- Strategically led a team of 100+ professionals to deliver large-scale storage technology projects, driving business growth and innovation- Developed and executed project strategies aligned with business objectives to drive success- Fostered a culture of collaboration, innovation, and continuous improvement, ensuring high team performance and engagement- Oversaw project execution, ensuring on-time… Show more Senior Project Manager - Storage TechnologiesResponsibilities:- Strategically led a team of 100+ professionals to deliver large-scale storage technology projects, driving business growth and innovation- Developed and executed project strategies aligned with business objectives to drive success- Fostered a culture of collaboration, innovation, and continuous improvement, ensuring high team performance and engagement- Oversaw project execution, ensuring on-time, on-budget, and high-quality delivery- Provided technical guidance and oversight, leveraging expertise in storage solutions to ensure optimal project outcomes- Built and maintained strong relationships with senior management, clients, and partners, ensuring effective communication and expectation management- Identified, assessed, and mitigated project risks, developing and implementing mitigation plans to ensure project success- Drove innovation, identifying opportunities for process and technology improvements, and implemented changes to enhance project delivery- Managed high-budget projects, including multimillion-dollar storage initiatives in South California, ensuring cost-effectiveness and financial transparency- Ensured project deliverables met quality standards, implementing quality assurance processes and conducting regular quality checks- Provided clear and concise project updates, reports, and presentations to stakeholders, ensuring transparency and visibility- Mentored and developed team members, fostering growth and ensuring succession planning- Stayed up-to-date with industry trends, research, and best practices, applying knowledge to drive project innovation and success Show less

Service Delivery & Client Relationship Management- Managed service delivery for clients across various industries, ensuring high-quality service and customer satisfaction- Built and maintained strong relationships with clients and customers, ensuring effective communication and expectation management- Developed and executed client engagement strategies to drive business growth and customer loyaltyClient Engagement, Transition, and Transformation- Led client… Show more Service Delivery & Client Relationship Management- Managed service delivery for clients across various industries, ensuring high-quality service and customer satisfaction- Built and maintained strong relationships with clients and customers, ensuring effective communication and expectation management- Developed and executed client engagement strategies to drive business growth and customer loyaltyClient Engagement, Transition, and Transformation- Led client engagement initiatives to drive business growth and customer satisfaction- Managed transition of services from clients to our company, ensuring minimal disruption and high-quality service- Developed and executed transformation strategies to drive business outcomes and customer successITIL Framework & Service Management- Implemented and managed ITIL framework for service management, ensuring alignment with industry best practices- Developed and executed service delivery processes, including incident, problem, and change management- Ensured continuous service improvement, identifying opportunities for process and technology enhancementsTransition & Remote Infrastructure Management- Managed transition of services from clients to our company, ensuring minimal disruption and high-quality service- Oversaw remote infrastructure management, ensuring high availability and performance of client systemsCustomer Services & Critical Incident Management- Provided high-quality customer services, ensuring prompt resolution of customer issues and concerns- Managed critical incidents, ensuring effective communication and resolution to minimize business impactNetwork Services Delivery- Managed delivery of network services, ensuring high availability and performance of network infrastructure Show less

Internet Technologies - Technical Support Trainer & Quality ControlTechnical Support Training-Trained technical support teams on internet technologies, ensuring high-quality support delivery-Developed and delivered training programs to enhance technical knowledge and soft skills-Created training materials, guides, and documentation to support learningQuality Control-Conducted quality control checks on technical support delivery, ensuring high-quality… Show more Internet Technologies - Technical Support Trainer & Quality ControlTechnical Support Training-Trained technical support teams on internet technologies, ensuring high-quality support delivery-Developed and delivered training programs to enhance technical knowledge and soft skills-Created training materials, guides, and documentation to support learningQuality Control-Conducted quality control checks on technical support delivery, ensuring high-quality service-Identified areas for improvement and implemented process enhancements-Developed and tracked key performance indicators (KPIs) to measure quality and performanceInternet Technologies-Provided technical support on internet technologies, including networking, security, and cloud services-Troubleshot technical issues, resolving complex problems and escalating when necessary-Stayed up-to-date with industry trends, research, and best practices, applying knowledge to improve technical support delivery Show less