Rajkumar J. Email & Phone Number

Saint Louis, Mo, Us

IT leader overseeing 5 engineering teams, consisting of over 60 professionals representing $15M in annual expense. Successfully turned around a high-profile, multi-year portfolio of strategic capital projects, totaling over $25M in capital investments. Delivered a (EMBARK) Enrollment and Billing Platform for Marketplace, driving a 99.5% increase in enrollment efficiency. Managed the DevOps and SRE team for EMBARK and Provider, achieving 99.999% improvement in system uptime and 75% reduction in incident response time.Led a High-Performing Team: Directed a team of 50+ engineers in delivering a cloud-native application, resulting in a 40% increase in system efficiency across 23 states.Team Expansion and Optimization: Expanded the DevOps and SRE team from 2 to 14 members, cultivating a collaborative environment that significantly enhanced performance and productivity.Process Automation: Automated the deployment pipeline, reducing manual interventions and cutting deployment time by 60%, leading to faster and more reliable software releases.Middleware Development: Spearheaded the creation of middleware libraries, accelerating the development team's delivery time by 25% through reusable and efficient code components.System Stability and Reliability: Ensured robust system observability, reliability, and availability, thereby enhancing the overall stability and performance of the IT infrastructure.Security Leadership: Delivered the GEMS (Global Entitlement Management Solution), a next-generation access control system, which bolstered data security and reduced privacy breaches by 30%.

Saint Louis, Mo, Us

DevOps and Application Development Leadership: Managed and led DevOps along with two application development teams, driving key projects and ensuring alignment with organizational goals.Pioneered Cloud-Native and DevSecOps Practices: Directed the development of cloud-native applications and implemented DevSecOps best practices for the EMBARK platform, ensuring secure, scalable, and efficient software delivery.Delivered the ELC application, providing enrollment analysts with real-time visibility into 834 status, resulting in a 20% improvement in member enrollment efficiency.Architected and implemented the WorkQueue system, streamlining the resolution of 834, invoice, autopay, and delinquency issues for enrollment and billing analysts, leading to a 30% improvement in access to care.

Tampa, Florida, Us

Led and grew the API Center of Excellence and R&D team, establishing a high-performing unit of 5+ professionals.Conceptualized and launched the DevExchange marketplace platform, creating a centralized hub for developers to access APIs, standards, and best practices.Developed and executed a comprehensive API roadmap, driving innovation and alignment with business objectives.Mentored and developed early-career talent through the Incubator program, fostering a culture of innovation and problem-solving.

Tampa, Florida, Us

Led the Enterprise Web Services team, managing a high-volume API platform processing 60,000+ transactions per minute per minute. Oversaw a portfolio of 1000+ service operations with 30+ internal clients. Drove the adoption of CI/CD pipelines using Jenkins, significantly enhancing development efficiency. Architected and implemented a distributed caching solution, boosting API response times by 58%.Architected and implemented a state-of-the-art handwriting detection system to expedite authorization requests, significantly reducing processing time from 3 days to 8 hours. The initial prototype successfully demonstrated feasibility and is now undergoing fine-tuning and optimization for production deployment.Developed a comprehensive IPA application to enhance provider experience and mitigate fraud, waste, and abuse. By analyzing provider data, we gained actionable insights into common challenges and identified geographic-specific issues. These insights enabled us to implement targeted solutions, streamline processes, and improve overall provider satisfaction.Created the Member Health 360 Profile, a predictive analytics tool that leverages data from claims, pharmacy, authorizations, care plans, and care gaps to identify high-risk members. This proactive approach empowers healthcare providers to deliver timely and appropriate care, ultimately reducing costly hospital readmissions and ER visits, leading to significant cost savings.

Tampa, Florida, Us

Designed and led the implementation of business events center API to capture all business activities from multiple customer channels – IVR, Customer Service, Provider Contracting Application, WEB, Mobile Apps in a Pub-Sub model.Led the launch of WellCare’s first mobile application, resulting in increased call deflection metrics and improved customer satisfaction. Rolled out to 13 markets within a year. In the process to launch the Rapid mobile app development platform (RMAD) by the end of 2018 for mobile/web app development.Designed and led the implementation of SOA from multi-tier service architecture which improved all the Webservices response time by 50% across all clients and reduce CPU time by 30%.Technology consulting for SOA, JEE Design and Object Oriented Programming based cross platform applications.

Provides design elegant solutions to build modules in Whole Sale internal applications for various SOR systems.Built a shared services platform for APIs used by downstream applications such as Self-Service admin, IVR, and customer service workflow. The platform, developed using Java, Spring MVC, and Webservices, helped resolve inconsistencies across multiple applications, improve time to market for business capabilities to end users, and set standards and policies at the company for future scalability and growth.

Managed 2 application development teams of 40 professionals dispersed in US and India.Designed and implemented a system using Event-Driven Architecture for Bank of America. The system enabled transition of the investment accounts from BOA to Merill Lynch. The historical data transfer was completed by initial data jobs and any future accounts information was emitted as events for downstream applications to consume.Developed a customer preferences application that provides an array of features to the customer for funds transfer, address change, add recipients, add email, view request activity.Successfully led a team of 8 software engineers to develop SOAP web services using JAX-WS and JMS to migrate critical person and organization data from Know the Customer (KTC) to the Master Data Management System (MDM) at Bank of America. This migration consolidated data from multiple datastores, providing a single, trusted source of information across the enterprise. The project resulted in a 20% reduction in data inconsistencies and a 15% improvement in data access time.

Responsible for designing, coding and reviewing applications in Object Oriented Programming concepts (OOP) and J2EE design patterns.Analyzed and developed user interfaces using Java, JSP, JavaScript and Struts to provide seamless B2B browser based application for members to apply for Life Insurance on www.usaa.com and promote self-service. Led the team to build an API for creating input and output XML from mainframe copy book which helped increase developer efficiency and product reliability.Developed Mid Tier and UI components using Client Specific BSF (Business Service Framework) and PS (Presentation Service) Framework.Coordinated with all Vendors and Business Stakeholders who were Critical to this project success.Developed Logging framework that is used enterprise wide as a reusable component. The goal was cost reduction and effective debugging of application issues.

Mumbai, Maharashtra, In

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