Social Media Reputation Specialist
Current- Interacted with audiences across social platforms, responding to inquiries and resolving concerns to enhance customer satisfaction and build brand loyalty.- Managed diverse brand portfolios, aligning social media strategies with business goals, setting measurable objectives, and contributing to the success of multiple campaigns, resulting in a 10% increase in brand engagement.- Leveraged tools like Meltwater, Brandwatch, and Konnect Insights to monitor social media activity, analyze… Show more - Interacted with audiences across social platforms, responding to inquiries and resolving concerns to enhance customer satisfaction and build brand loyalty.- Managed diverse brand portfolios, aligning social media strategies with business goals, setting measurable objectives, and contributing to the success of multiple campaigns, resulting in a 10% increase in brand engagement.- Leveraged tools like Meltwater, Brandwatch, and Konnect Insights to monitor social media activity, analyze brand mentions, and gather actionable customer insights.- Developed and presented in-depth reports highlighting key trends and recommendations, collaborating with cross-functional teams to optimize strategies and improve outcomes. Show less
