Raj Kumar Patel Email & Phone Number

• Requirement documentation, use case preparation, presentation and validation of requirements with client and sign off• Create business process descriptions, scenarios, business analysis, task and workflow analysis.• Working closely with the Executive IT and Business stakeholders and other team members to understand expected program outcomes and suggesting effective delivery processes to enable these outcomes• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits• Work with functional leads to transform and develop new requirements for design and implementation• Develop, coordinate and implement plans to test business and functional processes.• Writing and maintaining functional specifications for new or modified business systems. Monitor and document post-implementation problems and revision requests.• Develop, track and manage project plans including goals, strategy, resource scheduling, timelines, and budget.• Conducts preliminary investigation for all project requests. Reviews requirements, specifications, testing plans, support and training plans to ensure they are in line with business objectives.

Listed skills include Microsoft Office, C, C++, Vb.Net, and 46 others.

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  Business Analyst

  Webdrills - Careers In Analytics

  May 2014 - Present

  • Interacted with business stakeholders during the initiation phase to understand the requirements and existing functionality • Project vision document and project scope document• Converted business idea to wireframe-ready, high-level business requirements document (BRD). • Created Use Case,Technical Design Document and got it signed off from the client• Created and modified workflows to meet the business process• Created and deployed custom business objects• Created workspaces based on custom business objects and applied workspace rules based on requirements.• Created new profiles and assigned permissions to agents based on their responsibility.• Created routing rules to route to different queues.• Created and modified business rules for incidents.• Creating SLA’s for incidents which are due.• Experience in client-facing consultative work environment.

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  Delhi University

  Bachelor Of Technology (B.Tech.)