Manas Raj Email & Phone Number

Sydney, New South Wales, Australia

As part of professional services team, leading the delivery of Feedzai's RiskOps Product Suite across clients in APAC

Sydney, Australia

• Product@Feedzai - Leading Fintech for Cloud based Risk Management Platform built on Advanced AI - Machine Learning • As part of Feedzai's Customer Success Team in APAC , delivering value to our clients for a range of solutions in Risk ( Fraud, AML, CDD, Sanctions , Digital Trust and Application Fraud )

Sydney, Australia

Global Banking Firm - Commonwealth Bank of Australia• Solution & Service Delivery (L3 Operations) • Scrum Master for Financial Crimes Platforms and Case Management Platforms ( 2 Squads)• Established and lead the Scrum of Scrums for Financial Crimes Tribe (6 Squads)

Swindon (Uk)

Global Banking Firm - Nationwide Building Society• Responsible for end to end delivery of projects in Payments, Infrastructure Services and Cyber Security for Nationwide Building Society (NBS)• Preparation of business case, gap analysis , requirements gathering, end to end traceability, stakeholder management , governance and reporting to NBS programme management board • Resource forecasting, budget management, along with representation to the PSG ( Project Steering Group)• Closely work with 3'rd party suppliers and service providers, engage them for project work stream, implementation, testing, environment support, defect management and retesting • Prepare work breakdown of activities, RAID,work estimation, and timelines to feed into the project schedule • Preparation of SOW's , Project Documentation, Operations Guide , managing UAT etc. • Key Projects : - HSM Upgrade - Thales Connect 500/6000 series to Thales XC HSM's - Enterprise Workflow Management - SQL Server and .Net Version Upgrade for Mortgage, Lending and Housing Loans Systems - Privileged Access Management - Migration of Privileged Accounts for 150 systems spread across bank to Cyberark

Sydney, Australia & Bangalore,India

Global Banking Firm - Commonwealth Bank of Australia • Delivery of Projects and Service Delivery (Operations) for Payments Portfolio ( ATM & POS)• Coordination and implementation of series of projects, remodeling business and client processes and leading infrastructure changes achieving business continuity with no down time to mission critical payments applications (3800+ ATM's fleet/POS & hosted platform - Connex on HP Tandem) • Designer of the technical changes in Payments Systems- Connex Switch on Tandem, Mainframe reporting and reconciliation •Lead trouble-shooter in case of production issues arising from installation or re-branding of ATM's/POS and other technical projects ,handling Situation & Incident Management Calls• Implementer of ATM Migrations across active-active Tandem nodes using Moveproc Server to maintain high availability , aligning to service continuity framework for CBA's ATM fleet• Conducted work stream status calls, investigate and provide recommendations on new projects, risks mitigation and ensured logical closure of application design issues • Key representative from CBA for Visa, MasterCard and APCA Audits • Assisted ATM business teams with ad-hoc reporting and analysis of ATM/POS availability and usage statistics for forecasting• Delivered RFP's for new opportunities, FPM proposals and costing in ATM/POS space with key focus on service delivery governance for other TCS customers (ANZ,Cuscal & Bendigo)• Responsible for developing Business Case, Requirement Gathering- Functional & Non Functional, Business Analysis , Technical design and traceability matrix for SDLC phases