• Sole IT person for the Regency Park Region AT ALDI DC, acting as a central reference and information source, providing guidance and assistance in the project decision making process• Working with users to formulate and document business requirements.• Recommending corrective action plans and improvements in the resolution of non-compliance with standards detected through monitoring and auditing of processes and procedures.• Assisting in troubleshooting, diagnosing, testing and resolving system problems and issues• Analysing, evaluating and diagnosing technical problems and issues such as installation, maintenance, repair, upgrade and configuration and troubleshooting of desktops, software, hardware, printers, Internet, email, databases, operating systems and security systems• Performing organisational systems architecture reviews and assessments, and recommending current and future hardware and software strategies and directions• Creating user and training documentation such as procedural, instructional and operational guides and manuals.• Coordinating external IT consultants to ensure they are effectively utilised. • Establishing a comprehensive overview of the national and international ALDI programmes and their inter-relationships• Identifying and evaluating inefficiencies and recommending optimal business practices, and system functionality and behaviour• Ensuring appropriate systems are in place to maintain data integrity and security. • Using project management methodologies, principles, and techniques to assist with projects.

-Worked on Both the CRM tools: Salesforce and Seibel.-Worked on different locations when required for the company -Golden Grove & Gawler.-Managing & building customer relations.-Working within team environment while learning new e-learns provided by Telstra.

Metra Labs are leading manufacturing of automated mechanical person "TORY" in Germany providing services to Kmart, Australia.1) Setting Up and Assembling TORY, Mapping the store to teach TORY.2) Programming in TORY to connect to remote server in Germany.3) Troubleshooting issues (Hardware & Software).4) Communicating effectively with Remote Team for the mapping process.5) Understanding Problem and finding solution while noting down similar occurring Issues.6) Worked on Different Locations of Kmart to setup and get TORY up and running

-Worked on the Australian Vulnerability model for Food-bank Australia. -Collected, Cleansed and formatted data from different trusted sources and performed analysis on it using Excel as well as My SQL.- Had hands on experience on using Power Bi for visualizing insights from the data and also created a Geo-map of Australia by Statistical Areas and created an interactive dashboard.

Supporting IT Infrastructure by installing and maintaining hardware, software and small network.  Provided support for the day-to-day system and network problems.  Everyday network troubleshooting for Cisco and End-to-end basic connectivity. L1/L2 LAN, WAN and VLAN implementation. Basic Wireless Troubleshooting. Maintain basic network infrastructure such as Switches and Routers Internet setup and connectivity First point of contact for system, network, application and software support. Remote assistance & phone support on a service desk. Responsible for taking incoming user support requests and solving problems.  Responsible for creating new support tickets, prioritizing tickets for users and seeing those tickets through to the end. Assisted in maintaining the software support log and submitting a summary to management each week. Was often asked to get involved in application development and testing projects especially with legacy software.  Report the development team if require any changes to the system after getting feedback from clients. Provided training to end-user regarding new system and software to them over the phone or face to face.