Responsible for quickly assessing the issues and assembling the required resources to provide resolutions. Perform analysis of customer reported issues related to User Interface, Database or Application Server. Assist in support hours of operation and off-hour production emergencies. Coordinate with various teams and raise the support ticket for all issues, analyze root cause and assist in the efficient resolution of all production processesSupport and resolve incidents and problem tickets over within defined SLA’s.

Gain in-depth understanding of Capillary’s suite of products and platformWorked with the Manager to develop, manage and execute the overall Delivery Strategy & Roadmap across clients for a region (US, Europe, Asia-Pacific etc)Participate in project kick-off and discussions with Account Managers and Clients to identify key tasks that are required to make the project a successDetermining best fit solutions in collaboration with all stakeholdersEngage with the clients and internal teams to successfully deliver the solutionManage prioritization and trade offs against client-specific tasks, prioritization and time to deliveryProactively identify and resolve tactical delivery issues that may impair the team’s ability to meet client deliverable goalsDelivering the required solution on time, quality, budget where applicable, and against project scope and definition.Develop, report, and continually improve project management processes